Abacus Insights
Healthcare
SeniorSustaining&ForwardDeployedEngineer
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“Senior Sustaining & Forward Deployed Engineer at Abacus Insights. Skills: AWS, Databricks, Python, Incident Response. Act as senior technical escalation point. Lead real-time incident triage”
What You'll Achieve.
Make healthcare data usable; Improve outcomes; Reduce waste; Deliver better experiences; Support automation; Support prioritization; Support decision workflows; Harden systems for reliability, scale, and operability; Improve reliability and observability; Eliminate manual intervention and reduce incident frequency; Accelerate future deployments
Industry & Context.
SWAT-style deep technical problem solving; Troubleshoot and resolve issues; Debug performance degradation; Debug scalability issues; Debug job failures; Debug data correctness problems; Work backward from customer impact to root cause
On-call programs
What They're Looking For.
Must Have
10+ years of experience in software engineering, SRE, sustaining engineering, or production operations, Deep hands-on experience operating production systems in AWS, experience troubleshooting Databricks and large-scale data platforms, Proficiency in Python, experience building production services or tooling, understanding of Distributed systems, understanding of Incident management and RCA practices, understanding of Monitoring, alerting, and observability, understanding of CI/CD Pipelines that leverage Infrastructure as Code, Proven ability to own problems end-to-end, from detection to permanent resolution, Excellent communication skills, especially during incidents and customer escalations, Ability to work backward from customer impact to root cause across systems and codebases, delivering fixes in environments with minimal documentation, instinct for operational risk, with the ability to proactively identify failure modes and harden systems before they impact customers
Nice to Have
Experience in healthcare, health insurance, or regulated data environments, Familiarity with Kubernetes (EKS), Familiarity with EMR, Familiarity with Lambda, Familiarity with Spark internals, Familiarity with Snowflake or similar data warehouses, Experience with FHIR, Experience with MDM systems, Experience with entity resolution, Prior experience in SWAT, escalation engineering, or tiger-team roles, Experience contributing to or operating within SRE/on-call programs
What You'll Do.
Act as senior technical escalation point
Lead real-time incident triage
Drive root cause analysis
Identify recurring failure patterns
Own post-launch reliability
Investigate and resolve complex field issues
Ensure fixes are up streamed
Improve operational readiness
Reduce operational toil
Engage directly with strategic customers
Support complex deployments
Act as trusted technical partner
Translate customer learnings
Contribute to reusable tools
Serve as subject matter expert
Troubleshoot and resolve issues
Write production-quality code
Automate operational workflows
Improve reliability and observability
Eliminate manual intervention
Provide technical leadership
Collaborate closely with teams
Operate effectively in high-pressure environments
How You'll Work.
Team & Collaboration
Partner with Customer Success and Engineering; Partner with platform and data teams; Collaborate closely with Product, Engineering, Data, and Customer teams
Communication Scope
Excellent communication skills, especially during incidents and customer escalations
Full Job Description
About Us Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence. We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way. Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision. Ready to make an impact? Join us and let’s build the future together. About the role The Senior Sustaining & Forward Deployed Engineer is a senior individual contributor responsible for production operations, incident response, and post‑launch system reliability across Abacus Insights’ platform. This role blends: SRE and production operations SWAT-style deep technical problem solving Forward‑deployed, customer‑facing technical work Hands‑on software development and automation You will own the most complex, ambiguous, and high‑impact production issues, particularly those involving AWS infrastructure, Databricks workloads, and large‑scale data pipelines. You will work directly with customers on escalations and deployments, while ensuring learnings are translated back into durable product and platform impro
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