Workbox Holdings, Inc.
Real Estate
SeniorSupportEngineer
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“Senior Support Engineer at Workbox Holdings, Inc.. Skills: Desktop support, Microsoft 365, Microsoft Intune, Endpoint management. Serve escalation point L1/L2. Resolve end-user issues”
What You'll Achieve.
Owning outcomes issue intake resolution
Industry & Context.
Problem-solving; Troubleshooting
Occasional after-hours support
What They're Looking For.
Must Have
3–5+ years desktop support, 3–5+ years IT field operations, 3–5+ years endpoint engineering, Hands-on Microsoft 365 administration, Hands-on Microsoft Intune, Experience supporting conference room AV, Proficiency supporting Windows, Solid understanding identity fundamentals, Solid understanding endpoint security, Solid understanding networking fundamentals, Customer service mindset, Clear communication skills, Problem-solving skills, Highly organized, Collaborative, Comfortable supporting users office, Comfortable supporting users field, Willingness be hands-on, Ability work onsite Chicago
Nice to Have
Experience supporting Microsoft Teams, Experience supporting BYOD solutions, Familiarity shared workspace environments, Familiarity coworking environments, CompTIA A+ certification, Microsoft 365 Certified: Endpoint Administrator, Related IT certifications, Experience fast-paced environments, Experience high-growth environments, Comfortable wearing multiple hats, Owning outcomes issue intake resolution
What You'll Do.
Serve escalation point L1/L2
Resolve end-user issues
Provide hands-on support
Provide remote support
Manage endpoint lifecycle operations
Administer Microsoft 365 services
Support meeting room technologies
Support collaboration technologies
Support room displays
Support presentation tools
Support video conferencing tools
Ensure meeting rooms operational
Ensure meeting rooms user-friendly
Partner hardware vendors
Partner repair vendors
Coordinate laptop setup
Coordinate AV equipment setup
Coordinate warranties
Coordinate break/fix services
Troubleshoot networking issues
Troubleshoot access issues
Monitor device health
Monitor room technology health
Address performance issues
Address reliability issues
Support employees adjacent technology
Enforce security best practices
Document desktop standards
Document endpoint standards
Document meeting room standards
Document support procedures
Document troubleshooting guides
Participate IT projects
How You'll Work.
Team & Collaboration
Work daily with teams
Communication Scope
Clear communication
Process & Methodology
IT projects
Full Job Description
**ABOUT WORKBOX ** Workbox is a national workspace operator that goes beyond coworking–our ecosystem accelerates ambition, cultivates connections, and helps businesses thrive. In addition to office space and coworking solutions, we offer access to a range of investors, professional specialists, and high growth businesses across our entire portfolio. Our workspace products include private offices, reserved desks and floating memberships, as well as meeting rooms and event spaces. We currently operate 13 locations, encompassing over 400,000 square feet, in seven cities across the U.S., and our differentiation has led to us being one of the fastest growing workspace operators in the country. **ABOUT THE OPPORTUNITY** Workbox is seeking a full-time Senior Support Engineer to join our IT team. This is a high-impact, high-visibility role reporting directly to the Director of IT and working daily with teams across the organization to deliver reliable, secure, and user-focused IT services. The Senior Support Engineer will serve as the primary point of contact for employee-facing technology, providing L1 and L2 desktop support while ensuring endpoint reliability, security, and standards compliance. The Senior Support Engineer will also support and maintain meeting rooms and shared collaboration spaces, enabling seamless hybrid meetings for users joining from corporate and BYOD devices. This role is ideal for a hands-on technical professional who thrives in a fast-paced environment, enjoys being the frontline of IT support, and has deep experience supporting modern workplace technologies powered by Microsoft 365, Microsoft Intune, and meeting room technologies in a BYOD environment. **KEY RESPONSIBILITIES** * Serve as the primary escalation point for L1 and L2 desktop support, resolving end-user issues related to hardware, software, identity, and connectivity * Provide hands-on and remote support for Windows, mobile devices, and peripherals in a BYOD and corporate device envi
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