Oasis Security
Identity Security
SeniorSupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Support Engineer at Oasis Security. Skills: Identity Security, Customer Support, Technical Troubleshooting. Provide world-class support. Integrate AI tools into daily support workflow”
What You'll Achieve.
Direct impact on customer retention; Direct impact on NPS; Direct impact on Oasis's reputation in the market
Industry & Context.
Methodical troubleshooting; Solving for the customer
What They're Looking For.
Must Have
Direct background in identity security (IAM, PAM, IGA, or non-human identity) required, Deep hands-on experience with core identity stacks (Okta, Entra ID, Active Directory), identity governance platforms (SailPoint), and PAM solutions (CyberArk, BeyondTrust), fluency in SAML 2. 0, OAuth 2. 0, OIDC, SCIM, LDAP, Kerberos, and mTLS, Working knowledge of AWS, GCP, and Azure IAM, including role policies, trust relationships, Service Principals, and GCP Service Accounts, Hands-on experience with secrets management tools such as HashiCorp Vault, AWS Secrets Manager, or Azure Key Vault, observability instincts with experience in Datadog, fluent in SQL, JSON, YAML, and HCL, Comfortable integrating AI tools into your daily support workflow and building effective prompts to speed up case handling, Exceptional communication skills with the ability to represent Oasis confidently to both technical teams and executive stakeholders
Nice to Have
Calm, articulate, and methodical during severe escalations and Sev-1s, Detail-oriented with nothing slipping through the cracks, even under pressure, You listen before you troubleshoot, solving for the customer rather than closing a ticket, A natural cross-collaborator who keeps customer success at the center of everything, Grounded in deep identity expertise but always willing to learn what's next
What You'll Do.
Provide world-class support
Integrate AI tools into daily support workflow
Build effective prompts to speed up case handling
How You'll Work.
Team & Collaboration
Represent Oasis confidently to both technical teams and executive stakeholders; Natural cross-collaborator who keeps customer success at the center of everything
Communication Scope
Exceptional communication skills; Ability to represent Oasis confidently to both technical teams and executive stakeholders; Articulate
Full Job Description
About Oasis Security At Oasis Security, we're redefining how enterprises manage access in the age of AI. Every organization deploying AI agents is taking on access risks they can't yet see, and the tools they've relied on were never built for this. We built Oasis to change that. Backed by Sequoia, Accel, and Craft Ventures, we're trusted by dozens of Fortune 500 companies including S direct background in identity security (IAM, PAM, IGA, or non-human identity) required Deep hands-on experience with core identity stacks (Okta, Entra ID, Active Directory), identity governance platforms (SailPoint), and PAM solutions (CyberArk, BeyondTrust) Strong fluency in SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP, Kerberos, and mTLS Working knowledge of AWS, GCP, and Azure IAM, including role policies, trust relationships, Service Principals, and GCP Service Accounts Hands-on experience with secrets management tools such as HashiCorp Vault, AWS Secrets Manager, or Azure Key Vault Strong observability instincts with experience in Datadog or Splunk; fluent in SQL, JSON, YAML, and HCL Comfortable integrating AI tools into your daily support workflow and building effective prompts to speed up case handling Exceptional communication skills with the ability to represent Oasis confidently to both technical teams and executive stakeholders Who You Are Calm, articulate, and methodical during severe escalations and Sev-1s Detail-oriented with nothing slipping through the cracks, even under pressure You listen before you troubleshoot, solving for the customer rather than closing a ticket A natural cross-collaborator who keeps customer success at the center of everything Grounded in deep identity expertise but always willing to learn what's next Why This Role This is a founding role in a fast-growing Customer Success organization. You'll shape how world-class support looks at the most trusted partner in non-human identity security, with direct impact on customer retention, NPS, and Oasis's reputati
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