SeniorSupportEngineer

About Oasis Security At Oasis Security, we're redefining how enterprises manage access in the age of AI. Every organization deploying AI agents is taking on access risks they can't yet see, and the tools they've relied on were never built for this. We built Oasis to change that. Backed by Sequoia, Accel, and Craft Ventures, we're trusted by dozens of Fortune 500 companies including S fluent in SQL, JSON, YAML, and HCL. Comfortable integrating AI tools into your daily support workflow and building effective prompts to speed up case handling. Exceptional communication skills with the ability to represent Oasis confidently to both technical teams and executive stakeholders. Who You Are Calm, articulate, and methodical during severe escalations and Sev-1s Detail-oriented with nothing slipping through the cracks, even under pressure You listen before you troubleshoot, solving for the customer rather than closing a ticket A natural cross-collaborator who keeps customer success at the center of everything Grounded in deep identity expertise but always willing to learn what's next Why This Role This is a founding role in a fast-growing Customer Success organization. You'll shape how world-class support looks at the most trusted partner in non-human identity security, with direct impact on customer retention, NPS, and Oasis's reputation in the market. Equal opportunity Oasis Security is an equal opportunity employer. We are committed to building a workforce that reflects the world we're securing. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability status. Oasis Security does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a signed agreement with Oasis Security.