Nebius
cloud infrastructure
SeniorSupportEngineer
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“Senior Support Engineer at Nebius. Skills: Linux administration, Networking, Kubernetes, Cloud platforms, Python scripting, Bash scripting, Machine learning, Data storage, Troubleshooting. Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes and cloud environments. Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios”
What You'll Achieve.
ensure seamless operations; minimize service disruptions; improve processes
Industry & Context.
resolve complex technical issues; advanced expertise, problem-solving skills; complex troubleshooting scenarios; Troubleshooting & problem-solving – expert
shift work, Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire, If you need accommodations during the application process, please let us know
What They're Looking For.
Must Have
Linux administration – expert, Networking – advanced, Kubernetes – advanced, Cloud platforms (AWS, Azure, GCP) – advanced, Pythonash scripting – advanced, Machine learning training, inference and pipelines – intermediate, Data storage concepts – advanced, Troubleshooting & problem-solving – expert, 7+ years in technical support, 5+ years of cloud hands-on
Nice to Have
relevant certifications in cloud platforms (AWS, Azure, GCP), Linux administration or Kubernetes are highly desirable
What You'll Do.
Lead the diagnosis and resolution of advanced technical issues across Linux
Kubernetes and cloud environments
Serve as a technical escalation point
providing guidance and support for complex troubleshooting scenarios
Investigate and resolve storage-related issues
leveraging deep expertise in data storage architectures and performance optimization
Apply ML knowledge to support and optimize model deployment
performance tuning and integration challenges within ML pipelines
Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency
Deliver timely updates and detailed explanations to customers
ensuring clear communication of issue status
root cause analysis and resolutions
Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes
Maintain and continuously enhance technical documentation
reflecting best practices
Provide technical leadership and mentorship to mid-level support colleagues
Collaborate with engineering and product teams to identify patterns
propose enhancements and contribute to the evolution of systems and services
How You'll Work.
Team & Collaboration
Collaborating with cross-functional teams; Collaborate with engineering and product teams
Communication Scope
Deliver timely updates and detailed explanations to customers; ensuring clear communication of issue status, root cause analysis and resolutions
Full Job Description
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R& D. The role We are looking for a Senior Support Engineer to resolve complex technical issues escalated by Nebius clients and Technical Account Managers. This role demands advanced expertise, strong problem-solving skills and a customer-focused approach to ensure seamless operations. As a senior team member, you will lead process improvements, mentor junior staff and develop scalable support practices. You’re welcome to work remotely from the United States. Please note that this is a shift work. Your responsibilities will include: Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes and cloud environments. Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios. Investigate and resolve storage-related issues, leveraging deep expertise in data storage architectures and performance optimization. Apply ML knowledge to support and optimize model deployment, performance tuning and integration challenges within ML pipelines. Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency. Deliver timely updates and detailed explanations to customers, ensuring clear communication of
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