SeniorSupportEngineer

Modern software runs on open source — and managing the compliance, security, and regulatory complexity that comes with it is one of the biggest problems facing engineering and legal teams today. FOSSA is the platform they use to address these challenges. We help thousands of organizations automate license compliance, prioritize vulnerabilities, generate and operationalize SBOMs, and meet regulatory requirements. Whether it's scanning AI-generated code for IP risks or helping a company through M&A due diligence, FOSSA gives teams the confidence to ship software they trust. FOSSA is a rapidly growing series-B company with a truly distributed team. While our roots are in San Francisco, our growing team has members in several countries across many time zones. We’re always working to find the perfect balance of effective approaches to distributed work, while maintaining the direct personal connections that help us work better together and love our jobs. Your Mission You are a Sr. Support Engineer that thrives on technical challenges and providing top-of-the-line technical Customer Support, with a focus on helping customers accomplish their goals. An exceptional work ethic is second nature to you, and you welcome a certain level of ambiguity. You enjoy figuring things out and take great pride in reaching creative solutions. You are well-rounded in written and verbal communication, yet quick and efficient with your time — applying ruthless prioritization to focus on the most impactful issues first. Documentation gaps don’t scare you, and you are always seeking to improve your own experience and that of your customers. First and foremost, you want to leave things in better shape than you found them. Your technical acumen is solid, but you aren’t expected to be an expert in everything FOSSA, open source, or the various technologies we employ. First and foremost, you have a demonstrated ability to learn in a self-guided way and are always looking to improve your skills. Final