Fullscript

Health Technology

SeniorSupportEnablementSpecialist

CA$85–125k ~AI est. Ottawa, Ontario, Canada FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Support Enablement Specialist at Fullscript. Skills: Support Enablement, Instructional Design, Learning Content. Develop training deliverables. Develop internal communications”

What You'll Achieve.

Strengthen release readiness; Improve knowledge adoption; Deliver consistent support; Deliver world-class support

Industry & Context.

Health Technology

What They're Looking For.

Must Have

3+ years experience in Support Enablement, 3+ years experience in Instructional Design, 3+ years experience in Learning Ops, Experience developing eLearning solutions, Experience with learning management systems, Experience with digital learning environments

Nice to Have

Professional certifications (ATD, CPTD, or Adult Education post-grad), Experience with CRMs, Experience with content management systems, Experience with Knowledge Management tools

What You'll Do.

Develop training deliverables

Develop internal communications

Educate on platform releases

Educate on enhancements

Recommend learning modalities

Apply learning modalities

Build structured templates

Consult with stakeholders

Assess learning needs

Synthesize complex information

Translate complex concepts

Integrate AI authoring tools

Maintain LMS course library

Evaluate learning effectiveness

Continuously improve learning

How You'll Work.

Team & Collaboration

Cross-functional teams; Stakeholders across business

Communication Scope

Learner-focused materials

Full Job Description

## Description About Fullscript    We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.    That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.    We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.    This is your invitation.    Bring your ideas, your grit, and your care for people. Join us and shape the future of care. The Opportunity Fullscript is looking for a Support Enablement Specialist to help our Customer Support and customer-facing teams stay informed, confident, and ready to deliver excellent customer experiences. In this role, you’ll turn product updates, process changes, and strategic enablement priorities into clear, practical learning experiences. You’ll create training content, internal communications, LMS resources, and scalable templates that help frontline teams quickly understand what’s changing, why it matters, and how to apply it in their day-to-day work. This is a hands-on execution role for someone who enjoys simplifying complex information, building useful learning materials, and partnering cross-functionally to support high-quality service at scale. Reporting to the Support Enablement Manager, you’ll play a key role in strengthening release readiness, improving knowledge adoption, and helping Fullscript’s teams deliver consistent, world-class suppo

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