Fullscript
Health Technology
SeniorSupportEnablementSpecialist
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“Senior Support Enablement Specialist at Fullscript. Skills: Support Enablement, Instructional Design, Learning Content. Develop training deliverables. Develop internal communications”
What You'll Achieve.
Strengthen release readiness; Improve knowledge adoption; Deliver consistent support; Deliver world-class support
Industry & Context.
What They're Looking For.
Must Have
3+ years experience in Support Enablement, 3+ years experience in Instructional Design, 3+ years experience in Learning Ops, Experience developing eLearning solutions, Experience with learning management systems, Experience with digital learning environments
Nice to Have
Professional certifications (ATD, CPTD, or Adult Education post-grad), Experience with CRMs, Experience with content management systems, Experience with Knowledge Management tools
What You'll Do.
Develop training deliverables
Develop internal communications
Educate on platform releases
Educate on enhancements
Recommend learning modalities
Apply learning modalities
Build structured templates
Consult with stakeholders
Assess learning needs
Synthesize complex information
Translate complex concepts
Integrate AI authoring tools
Maintain LMS course library
Evaluate learning effectiveness
Continuously improve learning
How You'll Work.
Team & Collaboration
Cross-functional teams; Stakeholders across business
Communication Scope
Learner-focused materials
Full Job Description
## Description About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care. The Opportunity Fullscript is looking for a Support Enablement Specialist to help our Customer Support and customer-facing teams stay informed, confident, and ready to deliver excellent customer experiences. In this role, you’ll turn product updates, process changes, and strategic enablement priorities into clear, practical learning experiences. You’ll create training content, internal communications, LMS resources, and scalable templates that help frontline teams quickly understand what’s changing, why it matters, and how to apply it in their day-to-day work. This is a hands-on execution role for someone who enjoys simplifying complex information, building useful learning materials, and partnering cross-functionally to support high-quality service at scale. Reporting to the Support Enablement Manager, you’ll play a key role in strengthening release readiness, improving knowledge adoption, and helping Fullscript’s teams deliver consistent, world-class suppo
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