State Street
financial services
SeniorSupportAnalystEmergingLead
“Senior Support Analyst - Emerging Lead at State Street. Skills: Oracle PLSQL, SQL, Performance Tuning, UNIX scripting, ETL tool, L3/L4 support, troubleshooting, problem-solving. L3/L4 support for in-house applications. Diagnosing and resolving complex developer issues”
What You'll Achieve.
enhancing application stability and performance; resolve production issues efficiently; driving efficiency and operational excellence; deliver creative technology solutions that help us become an end-to-end, next-generation financial services company
Industry & Context.
problem-solving abilities; solid analytical and problem-solving skills; Proven problem solving, communication, interpersonal and analytical skills are required; Interact with business to understand and trouble shoot business problems
What They're Looking For.
Must Have
hands-on experience in troubleshooting and developing IT solutions, L3/L4 support for in-house applications, Diagnosing and resolving complex developer issues, Maintaining and enhancing application stability and performance, Managing release cycles and overseeing day-to-day deliverables, Handling major incidents and coordinating cross-functional teams to resolve production issues efficiently, problem-solving abilities, technical depth, capability to work collaboratively across departments in a dynamic enterprise environment, Analyze and develop high quality software solution aligned to the business goals, work independently and collaboratively, excellent understanding programming, solid analytical and problem-solving skills, Demonstrates the ability to quickly adopt new and competitive skills, driving efficiency and operational excellence, Experience dealing with users or clients from either a technical or business area, Desire to work in Client facing environment, Install, configure and test problem database configuration, tracing and performance analysis, Provide advanced technical expertise in debugging and maintain software applications and work with development team to resolve issues, hands-on development as well as L3/L4 support work and ownership on deliverables as an individual contributor, Minimum 7+ years of experience in software development/Maintenance/Support, 6+ years of experience and must have very experience in Oracle PLSQL, SQL, Performance Tuning, 5+ Years of experience on UNIX scripting, 3+ years of ETL tool experience, Excellent knowledge on Oracle database objects (especially indexes, Partitioning and Views), Excellent knowledge in Oracle SQL, String, Number and Date functions and Analytical functions (RSUM, LEAD, LAG, RANK, DENSE, etc. ) usage, Excellent knowledge on Oracle database architecture and various components, Excellent knowledge of Data warehouse, Type of Schemas and Dimensional Modeling, Deep experience in requirements analysis and system design is required, Experience in gathering and analyzing business requirements is required, Proven problem solving, communication, interpersonal and analytical skills are required, communication skills is a must, Translating business requirements into actionable Technical specifications is required, Interact with business to understand and trouble shoot business problems
Nice to Have
Basic knowledge on Core Java, XML, JSON, Cloud Concepts, Knowledge in Azure, Snowflake Database technologies is a plus
What You'll Do.
L3/L4 support for in-house applications
Diagnosing and resolving complex developer issues
Maintaining and enhancing application stability and performance
Managing release cycles and overseeing day-to-day deliverables
Handling major incidents and coordinating cross-functional teams to resolve production issues efficiently
Analyze and develop high quality software solution aligned to the business goals
configure and test problem database configuration
tracing and performance analysis
Provide advanced technical expertise in debugging and maintain software applications
ownership on deliverables
How You'll Work.
Team & Collaboration
coordinating cross-functional teams to resolve production issues efficiently; work collaboratively across departments; work independently and collaboratively; work with development team to resolve issues; working with senior people in user community and other IT shared service groups
Communication Scope
communication skills is a must; Proven problem solving, communication, interpersonal and analytical skills are required; written and verbal communication skills
Process & Methodology
Managing release cycles, overseeing day-to-day deliverables, ownership on deliverables
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