State Street
Financial Services
SeniorSupportAnalyst-EmergingLead
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“Senior Support Analyst - Emerging Lead at State Street. Skills: L3/L4 support, Oracle PLSQL, SQL, Performance Tuning, UNIX scripting, ETL tool. Diagnosing and resolving complex developer issues. Maintaining and enhancing application stability and performance”
What You'll Achieve.
driving efficiency and operational excellence; deliver creative technology solutions that help us become an end-to-end, next-generation financial services company
Industry & Context.
problem-solving abilities; solid analytical and problem-solving skills; Proven problem solving, communication, interpersonal and analytical skills are required; problem-solving ability; Interact with business to understand and trouble shoot business problems
What They're Looking For.
Must Have
Minimum 7+ years of experience in software development/Maintenance/Support, Must have 6+ years of experience and must have very experience in Oracle PLSQL, SQL, Performance Tuning, Must have 5+ Years of experience on UNIX scripting, Must have 3+ years of ETL tool experience, Excellent knowledge on Oracle database objects (especially indexes, Partitioning and Views), Excellent knowledge in Oracle SQL, String, Number and Date functions and Analytical functions (RSUM, LEAD, LAG, RANK, DENSE, etc. ) usage, Excellent knowledge on Oracle database architecture and various components, Excellent knowledge of Data warehouse, Type of Schemas and Dimensional Modeling, Deep experience in requirements analysis and system design is required, Experience in gathering and analyzing business requirements is required, Proven problem solving, communication, interpersonal and analytical skills are required, Translating business requirements into actionable Technical specifications is required, Interact with business to understand and trouble shoot business problems
Nice to Have
Knowledge in Azure, Snowflake Database technologies is a plus
What You'll Do.
Diagnosing and resolving complex developer issues
Maintaining and enhancing application stability and performance
Managing release cycles and overseeing day-to-day deliverables
Handling major incidents and coordinating cross-functional teams to resolve production issues efficiently
Analyze and develop high quality software solution aligned to the business goals
configure and test problem database configuration
tracing and performance analysis
Provide advanced technical expertise in debugging and maintain software applications and work with development team to resolve issues
hands-on development as well as L3/L4 support work and ownership on deliverables as an individual contributor
How You'll Work.
Team & Collaboration
coordinating cross-functional teams; work independently and collaboratively; work with development team to resolve issues; working with senior people in user community and other IT shared service groups
Communication Scope
Proven problem solving, communication, interpersonal and analytical skills are required; Job entails working with senior people in user community and other IT shared service groups in State Street so communication skills is a must; written and verbal communication skills; verbal communication skills
Process & Methodology
Managing release cycles, overseeing day-to-day deliverables, ownership on deliverables
Full Job Description
We are seeking a **highly skilled technical engineer** with hands-on experience in troubleshooting and developing IT solutions, specifically focused on **L3/L4 support** for in-house applications at **State Street**. This role involves: * Diagnosing and resolving complex developer issues. * Maintaining and enhancing application stability and performance. * Managing release cycles and overseeing day-to-day deliverables. * Handling major incidents and coordinating cross-functional teams to resolve production issues efficiently. The ideal candidate will demonstrate strong problem-solving abilities, technical depth, and the capability to work collaboratively across departments in a dynamic enterprise environment. **Why this role is important to us:** Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation. We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company. Join us if you want to grow your technical skills, solve real problems and make your mark on our industry. **As a L4 Lead you will:** * Analyze and develop high quality software solution aligned to the business goals * Should be able to work independently and collaboratively * Should have excellent understanding programming, solid analytical and problem-solving skills * Demonstrates the ability to quickly adopt new and competitive skills, driving efficiency and operational excellence. * Experience dealing with users or clients from either a technical or business
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