Jll
SeniorSuccessLeader
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Success Leader at Jll. Skills: Client transition, Account transformation, Project management, Stakeholder management. Lead global new business transitions. Lead regional new business transitions”
What You'll Achieve.
Ensure smooth client experience; Meet key performance indicators
Industry & Context.
Root cause analysis; Risk identification; Mitigation planning
What They're Looking For.
Must Have
Line management responsibility, Experience of operations, Work with senior business leadership
Nice to Have
Experience in commercial real estate, Skilled trades experience, Technology experience
What You'll Do.
Lead global new business transitions
Lead regional new business transitions
Lead account expansions
Lead account renewals
Lead on-account transformations
Lead account demobilisations
Prepare presentation material
Participate in client presentations
Participate in yellow pad sessions
Provide organizational support
Provide strategic support
Deputise for EMEA Onboarding Lead
Provide transition leadership
Provide transformation leadership
Manage stakeholder expectations
Manage transition budgets
Manage workstream scopes
Lead large client transitions
Lead global transition projects
Lead regional transition projects
Lead large transformation projects
Lead complex transition projects
Lead complex transformation projects
Lead internal team transformation activities
Maintain programme oversight
Drive vertical alignment
Develop vertical-focused plans
Create mobilisation solutions
Create transition solutions
Create transformation solutions
Oversee creation of transition plans
Oversee creation of transformation plans
Write bid solution material
Support sales engagement
Develop presentation material
Build transition budgets
Build transformation budgets
Review transition commercial terms
Review transformation commercial terms
Lead global programmes
Lead regional programmes
Execute account expansions
Execute account demobilisations
Facilitate client governance meetings
Use standard transition tools
Develop standard transition tools
Optimise client experience
Lead programme plan oversight
Coordinate with workstream leads
Identify transition risks
Ensure effective handover from sales
Ensure workstream leads participate
Ensure completion of data templates
Define transition scope
Align transition scope
Escalate scope differences
Escalate change requests
Monitor progress toward implementation
Escalate to stay on schedule
Ensure effective handover to account team
Ensure effectiveness of project protocols
Clarify project objectives
Communicate project objectives
Understand client expectations
Understand status of deliverables
Understand success criteria
Communicate to key stakeholders
Identify appropriate risks
Develop mitigation plans
Facilitate governance meetings
Facilitate workstream meetings
Monitor programme progress
Manage programme progress
Coordinate mitigation plans
Manage program effectiveness
Improve operational efficiency
Improve deliverable efficiency
Improve client satisfaction
Monitor transition budget
Manage transition budget
Report on transition budget
How You'll Work.
Team & Collaboration
Work with clients; Work with sales teams; Work with account teams; Work with JLL workstreams; Work with workstream leads; Work with subject matter experts; Work with support groups
Communication Scope
Client communication; Stakeholder communication
Process & Methodology
Transition management, Transformation management, Programme management, Project management
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Senior Success Leader** The senior director’s role is charged with leading global and regional new business transitions, account expansions/renewals, on-account transformations, and account demobilisations, in addition to working closely with the EMEA sales teams to prepare bid / presentation material / responses and to participate in client presentations and yellow pad sessions, as required. The role of senior director will have line management responsibility and will also, at times when required, provide organizational and strategic support to the EMEA Onboarding Lead, as well as deputising in the absence of the EMEA Onboarding Lead. The role works collaboratively with our clients, our sales teams, account teams, and other JLL workstreams to provide comprehensive transition and transformation leadership and project management services. This will cover all aspects of delivery to ensure a smooth client experience with JLL while also expertly managing stakeholder expectations, transition budgets, and workstream scopes.. This role is expected to be responsible for multiple projects at one time and be a strong change leader for large, complex, key client transitions. The senior director must be a cohesive and collaborative team player, possess insight to and demonstrable experience of operations and must be able to work with senior business leadership to meet all key performance indicators required by the contr
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