Salesforce
AI CRM
SeniorSuccessGuide-SFMC
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Success Guide - SFMC at Salesforce. Skills: Marketing Cloud, Customer Success, Technical Advice. Provide prescriptive recommendations. Deliver personalized 1: 1 Engagements”
What You'll Achieve.
Improve adoption of Salesforce; Enable customers to successfully adopt products; Customer value realization at scale; Help customers consistently achieve their business outcomes; Generate positive feedback
Industry & Context.
Troubleshoot customer implementation challenges; Resolve issues; Ability to navigate, escalate, and lead efforts on complex customer requests
Comfortable working in AMER shifts (6:30 PM - 3:30 AM)
What They're Looking For.
Must Have
6 - 8 yrs of over all experience with 4+ years relevant work experience in Marketing Cloud Eco system, Working/Worked as a Marketing Cloud developer and supported customers with Product Architectural suggestions at some capacity, Have the ability and some working experience to troubleshoot the customer implementation challenges and ability to resolve the issues., Fluent English speaker with Excellent communication and interpersonal ability to work collaboratively with cross-functional, global teams, Having a past experience of working with external clients/stakeholders/Customers with direct 1: 1 interactions on a day to day basis, Demonstrate Consultative and customer-focused approach and engagement style while working with the customers, Ability to navigate, escalate, and lead efforts on complex customer requests, Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite), Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure, Degree or equivalent relevant experience required.
Nice to Have
Working Experience in extended products of Marketing Cloud like Personalization or Intelligence, Working on the latest Marketing Cloud +/ Next projects would be plus
What You'll Do.
Provide prescriptive recommendations
Deliver personalized 1: 1 Engagements
Become an expert in Marketing Cloud products
Act as a trusted adviser
Help customers achieve business outcomes
Generate positive feedback
Show continued professional growth
Drive thought leadership
How You'll Work.
Team & Collaboration
Partner with Success Managers; Partner with Account Executives; Partner with Support; Work collaboratively with cross-functional, global teams
Communication Scope
Excellent communication; Interpersonal ability; Presentation skills; Influence credibly and effectively
Process & Methodology
Ability to prioritize, Multi-task
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Execu
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