Salesforce
AI CRM
SeniorSuccessGuide-SFMC
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Success Guide - SFMC at Salesforce. Skills: Marketing Cloud, Customer Success, Technical Expertise. Provide prescriptive recommendations. Provide best practices”
What You'll Achieve.
Improve Product adoption; Improve feature adoption; Help customers achieve business outcomes; Generate positive feedback
Industry & Context.
Troubleshoot customer implementation challenges; Resolve issues; Navigate complex customer requests; Escalate complex customer requests; Lead efforts on complex customer requests
Comfortable working in AMER shifts (6:30 PM - 3:30 AM)
What They're Looking For.
Must Have
6 - 8 yrs of over all experience, 4+ years relevant work experience in Marketing Cloud Eco system, Working/Worked as a Marketing Cloud developer, Supported customers with Product Architectural suggestions, Ability to troubleshoot customer implementation challenges, Ability to resolve issues, Fluent English speaker, Excellent communication and interpersonal ability, Ability to work collaboratively with cross-functional, global teams, Past experience of working with external clients/stakeholders/Customers with direct 1: 1 interactions, Demonstrate Consultative and customer-focused approach and engagement style, Ability to navigate, escalate, and lead efforts on complex customer requests, Demonstrated ability to communicate, present and influence credibly and effectively, Ability to prioritize, multi-task, collaborate with team members, Perform effectively under pressure, Degree or equivalent relevant experience
Nice to Have
Working Experience in extended products of Marketing Cloud like Personalization or Intelligence, Working on the latest Marketing Cloud +/ Next projects, Salesforce Admin/Sales Cloud Consultant/Service Cloud Consultant/ Marketing Cloud Developer Certification
What You'll Do.
Provide prescriptive recommendations
Provide best practices
Provide technical advice
Improve Product adoption
Improve feature adoption
Deliver personalized 1: 1 Engagements
Help with adoption goals
Become expert in Marketing Cloud products
Act as trusted adviser
Help customers achieve business outcomes
Generate positive feedback
Show continued professional growth
Show continued development
Drive thought leadership
How You'll Work.
Team & Collaboration
Partner with Success Managers; Partner with Account Executives; Partner with Support; Work collaboratively with cross-functional teams; Work collaboratively with global teams; Collaborate with team members
Communication Scope
Excellent communication; Interpersonal ability; Presentation skills; Communicate effectively; Present effectively; Influence effectively
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Execu
Applying for this Senior Success Guide - SFMC role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Salesforce?
Real rants from real employees. Read before you apply.