Salesforce
AI CRM
SeniorSuccessGuide(Informatica)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Success Guide (Informatica) at Salesforce. Skills: Customer success, Informatica, Integration, Automation. Manage relationships with strategic enterprise customers. Develop and execute customer success plans”
What You'll Achieve.
driving success for Informatica strategic customers; maximize the value of their Informatica engagement; drive consumption and adoption health; prevent attrition and improve customer adoption; resolve issues; deliver value; identify drive consumption and business value opportunities; influence product roadmap and enhancements; mitigate risks and drive satisfaction; demonstrate value and progress; accelerate the time to value; support customer retention; ensuring clients achieve their business outcomes
Industry & Context.
What They're Looking For.
Must Have
Bachelor's degree in Business, Technology, or related field, 5+ years of experience in customer success, account management, or related roles, Demonstrated ability to manage customer relationships and contribute to driving business outcomes, Knowledge of data management, cloud technologies, and digital transformation trends, Ability to work cross-functionally and collaborate effectively at various organizational levels, Customer-focused mindset
What You'll Do.
Manage relationships with strategic enterprise customers
Develop and execute customer success plans
Provide guidance for customer onboarding
Identify and address risks proactively
Collaborate with sales
Advocate for customers internally
Monitor customer health metrics
Participate in delivering business reviews
How You'll Work.
Team & Collaboration
Collaborate with sales, product, and support teams; Work closely with diverse professional teams and customers
Communication Scope
communication; negotiation; presentation skills
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **In this role, you will lead the charge in driving success for Informatica strategic customers through technical expertise in integration and automation. You will provide personalized, one-on-one guidance and coaching to enterprise clients, helping them maximize the value of their Informatica engagement by implementing features that best fit their business requirements.** **Key Responsibilities:** * Manage relationships with strategic enterprise customers, assisting as a key point of contact for customer adoption journey. * Assist in developing and executing tailored customer success plans aligned with customers’ business objectives and Informatica’s solutions to drive consumption and adoption health. * Provide guidance for customer onboarding, including user case implementation guidance. * Help identify and address risks proactively to prevent attrition and improve customer adoption. * Collaborate with sales, product, and support teams to resolve issues, deliver value, and identify drive consumption and business value opportunities. * Advocate for customers internally by providing feedback to product and engineering teams to influence product roadmap
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