Salesforce
AI CRM
SeniorSuccessGuide
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Success Guide at Salesforce. Skills: Customer Success, Salesforce Industry Clouds, Data and Analytics, Architecture. Engage with Premier and Signature customers. Advise and optimize Industry Cloud adoption”
What You'll Achieve.
Driving successful outcomes for our strategic customers; Grow value and improve adoption of Salesforce; Enable customers to successfully adopt products; Customer value realization at scale; Influence the quality of a customers' product adoption, satisfaction, and return on investment; Ensure their success in leveraging Industry Clouds' powerful capabilities; Contribute to the overall growth and reputation of Salesforce; Bolster a customer’s knowledge of the Industry Cloud platform; Drive optimal adoption
Industry & Context.
Analytical mindset to understand requirements and design effective solutions
What They're Looking For.
Must Have
5+ years experience in a customer-facing role in the technology industry, Demonstrated expertise with Salesforce Industry Clouds (OmniStudio, Communications, Financial Services, Health, etc. ) or Revenue Cloud., Minimum 5 years of development experience in the Salesforce ecosystem, Salesforce Certified Platform Developer2 certification, Experience in developing custom solutions in Salesforce Lightning using LWC and Apex, Proficient in front-end technologies like HTML, JavaScript, and CSS, Familiar with data integration tools, Experienced in integrating Salesforce with various business systems, Familiarity with platform authentication patterns (SAML, SSO, OAuth), Experience with platform security capabilities (TLS, SSL), Experience in building scalable solutions using Visualforce, Apex, Web Services, and APIs, Expertise in Salesforce Flows, Process Builder and advanced declarative automation tools, Experience handling large data volumes, data migration (Data Loader, ETL tools), and performance optimization in Salesforce, Ability to collaborate with architects, developers, admins, and business stakeholders, translating requirements into scalable solutions, communication skills with an analytical mindset to understand requirements and design effective solutions that meet business needs, Excellent communication and interpersonal ability to work collaboratively with cross-functional, global teams, Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, Very presentation and consultative skills, able to adapt to deliver effectively to different customer personas, Ability to demonstrate basic understanding and stay up-to-date with emerging technologies, Elite technical acumen, ability to master new, highly complex products quickly, Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Nice to Have
Salesforce Certified JavaScript Developer certification, Salesforce Certified Service Cloud Consultant certification, Salesforce Certified System Architect certification, Salesforce Field Service Consultant certification
What You'll Do.
Engage with Premier and Signature customers
Advise and optimize Industry Cloud adoption
Be a trusted Industry Cloud subject-matter expert
Run engagements aligned with Industry Cloud product capabilities
Tailor conversations to customer needs
Build relationships with stakeholders
Drive thought leadership
Mentor and share knowledge
How You'll Work.
Team & Collaboration
Partner with Success Managers, Account Executives, and Support; Collaborate with customers and colleagues; Work closely with diverse teams of professionals; Collaborate with architects, developers, admins, and business stakeholders; Work collaboratively with cross-functional, global teams
Communication Scope
Excellent presentation and communication skills; Excellent communication and interpersonal ability; Ability to facilitate discussions; Translate technical concepts & solutions into tangible business value and ROI; Presentation and consultative skills
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **Job Description:** At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As an Industry Cloud Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful. **The ideal Su
Applying for this Senior Success Guide role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Salesforce?
Real rants from real employees. Read before you apply.