Salesforce
AI CRM
SeniorSuccessGuide-AgentForce/DataCloud
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Success Guide - AgentForce/DataCloud at Salesforce. Skills: Data Cloud expertise, Agentforce expertise, Customer success guidance, Technical acumen. Driving successful outcomes for strategic customers by leveraging technical expertise in data and analytics. Being a trusted Data Cloud or Agentforce subject-matter expert for the broader Success Guide organization”
What You'll Achieve.
Accelerate adoption of Data 360 and Agentforce platforms; Influence the quality of a customer's product adoption; Influence customer satisfaction; Influence customer return on investment; Ensure customer success in leveraging Salesforce's powerful data and AI capabilities; Drive measurable product adoption
Industry & Context.
What They're Looking For.
Must Have
4-6 years experience in a customer-facing role in the technology industry, preferably with Data 360 and AI expertise, Experience with Data 360 and discussing the competitive advantage Data Cloud offers to AI functionality, Fluent English speaker, communication and interpersonal ability to work collaboratively with cross-functional, global teams, Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, driving tangible results, Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams, Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
What You'll Do.
Driving successful outcomes for strategic customers by leveraging technical expertise in data and analytics
Being a trusted Data Cloud or Agentforce subject-matter expert for the broader Success Guide organization
Engaging with Premier and Signature customers both reactively and proactively to enable
and optimize current Data Cloud and Agentforce usage
Running engagements aligned with Data Cloud and Agentforce product capabilities
tailoring conversations to unique customer needs and opportunities
Building relationships with both internal and external business stakeholders
Driving thought leadership through mentoring and knowledge sharing
Helping customers realize value and accelerate adoption of Data 360 and Agentforce platforms
Coaching customers on best practices and product capabilities
Delivering 1:1 Success Requests
Delivering Expert Coaching Sessions
Acting as a trusted advisor
How You'll Work.
Team & Collaboration
Collaborating with diverse teams of professionals; Working closely with customers and colleagues to bolster customer knowledge of the Data Cloud platform and drive optimal usage; Partnering with Success Managers, Account Executives, and Support to help customers reach their business goals and drive measurable product adoption; Collaborating with cross-functional, global teams
Communication Scope
Communication ability; Interpersonal ability; Ability to facilitate discussions; Ability to translate technical concepts & solutions into tangible business value and ROI for customers
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **Job Description:** At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a Data Cloud + Agentforce Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics. Data Cloud is the foundation of **Agentforce** , enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver **context-aware AI automation, hyper-personalized customer interactions, and predictive insights** , driving greater operational efficiency and business value. Additionally, **Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds** , enabling **Customer 360** use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing **AI-driven marketing automation, personalized engagement, and predictive customer insights**. By
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