Salesforce
AI CRM
SeniorSuccessGuide-Agentforce
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“Senior Success Guide - Agentforce at Salesforce. Skills: Data Cloud, Agentforce, Customer success. Be a trusted Data Cloud or Agentforce subject-matter expert. Engage with customers to enable, advise, and optimize usage”
What You'll Achieve.
driving successful outcomes for our strategic customers; accelerate adoption of both Data 360 and Agentforce platforms; maximize customer lifetime value; drive business growth; drive measurable product adoption
Industry & Context.
Available to work on Shift (AMER EST, PST, EMEA)
What They're Looking For.
Must Have
4-8 years experience in a customer-facing role in the technology industry, Experience with Data 360, Experience discussing the competitive advantage Data Cloud offers to AI functionality, Fluent English speaker, Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, driving tangible results, Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams, Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues, Bachelor’s Degree, Available to work on Shift (AMER EST, PST, EMEA)
Nice to Have
Data 360 and AI expertise, Experience with Agentforce
What You'll Do.
Be a trusted Data Cloud or Agentforce subject-matter expert
Engage with customers to enable
Run engagements aligned with product capabilities
Build relationships with stakeholders
Drive thought leadership through mentoring and knowledge sharing
How You'll Work.
Team & Collaboration
Collaborate with diverse teams of professionals; Work closely with customers and colleagues; Partner with Success Managers, Account Executives, and Support
Communication Scope
communication and interpersonal ability to work collaboratively with cross-functional, global teams; Ability to facilitate discussions; translate technical concepts & solutions into tangible business value and ROI for customers
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a Data Cloud + Agentforce Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics. Data Cloud is the foundation of **Agentforce** , enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver **context-aware AI automation, hyper-personalized customer interactions, and predictive insights** , driving greater operational efficiency and business value. Additionally, **Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds** , enabling **Customer 360** use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing **AI-driven marketing automation, personalized engagement, and predictive customer insights**. By powering **hyper-pers
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