Salesforce
SeniorSuccessArchitect-Agentforce/Data360
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“Senior Success Architect - Agentforce/Data360 at Salesforce. Skills: Salesforce Core Platform, AI/Agentforce, Data360, Architecture. Understand customer AI/data strategies and AI agent use cases. Provide best practices for implementing Salesforce products and features”
What You'll Achieve.
Achieve customer business value realization; Contribute to customer's Agentic Enterprise goals; Accelerate customer impact
Industry & Context.
Analyze technical concepts; Map technical features to business requirements; High problem-solving ability in ambiguous environments
What They're Looking For.
Must Have
5 years of strategic solution design and oversight experience in cloud-based technology deployments, 3 years of hands-on experience with Salesforce Core Platform, Experience with AI/LLM technologies (e.g., LangChain, LlamaIndex frameworks, prompt engineering) implementation and operation, Deep knowledge of data modeling and enterprise data platforms (e.g., Snowflake, BigQuery), Experience handling large, technically complex customers with challenging product features, Ability and track record to effectively communicate, demonstrate value, and influence at all levels, including customer executives, Ability to prioritize and effectively execute multiple tasks in difficult and high-pressure situations, Ability to analyze technical concepts and translate them into business language, and map technical features to business requirements, Ability to control the level of abstraction/detail in communication appropriately for the audience, High problem-solving ability in ambiguous environments, customer focus, and strong commitment to rapid delivery, Proactive attitude towards continuous learning of new technologies and features, Ability and motivation to work proactively and independently, Willingness and ability to collaborate across departments and job levels, Native level Japanese language proficiency, Business level English reading, writing, and speaking proficiency
Nice to Have
Salesforce product certifications (e.g., Certified Administrator, Data Cloud Consultant, Agentforce Specialist), Experience with Salesforce Agentforce or Data 360 platform, Hands-on experience as a customer-facing technical lead or architect, Extensive experience with Salesforce Flow and Lightning Web Components (LWC), including complex custom development, Knowledge of AI/ML concepts beyond LLMs, such as Natural Language Processing (NLP)
What You'll Do.
Understand customer AI/data strategies and AI agent use cases
Provide best practices for implementing Salesforce products and features
Offer expert advice and recommendations for technical issue resolution
Advise on operational monitoring for customer Salesforce environments
Assist customers in preparing for major Salesforce product changes
Participate in review boards evaluating customer Salesforce environment architectures
Promote strategic product and feature adoption by customers
Create valuable assets (best practices
FAQs) for customers and internal teams
How You'll Work.
Team & Collaboration
Collaborate with internal Salesforce teams; Work with product management; Collaborate across departments and job levels
Communication Scope
Effective communication with all levels, including executives; Tailor communication abstraction/detail to audience
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ### **このポジションについて** Success Architect は Salesforce 製品に関する技術的な専門性に加えてアーキテクチャや技術戦略についての広い知見を持ち、私たちのお客様が Salesforce 製品を最大限に活用してビジネス価値を実現していただくためにプロアクティブ・リアクティブの両面にわたりご支援を提供するロールです。Success Architect は私たちのお客様の中でも特に Signature Success Plan 契約をお持ちのお客様に対して、自分自身の持つスキルだけでなく Salesforce がグローバルに持つノウハウやベストプラクティスも駆使しながら、お客様が技術面・ビジネス面の課題を解決していくためのアドバイスを行います。 Agentforce/Data360 Senior Success Architect は、SalesforceのCore Platformにおける専門知識と、最先端のAI/Agentforce 及びData360 領域における高度な知識を兼ね備えたアーキテクトです。単なる技術支援に留まらず、お客様のAI戦略を理解し、データモデルやエージェント構築のための支援や、さらにAIエージェントの最適化や利用拡大に向けた支援により、Agentic Enterprise を目指すお客様の継続的な成功に貢献します。 ### ****責任**** * お客様のAI・データ戦略及びAIエージェント利用のユースケースを理解します。 * お客様に Salesforce の製品とその機能を実装する際のベストプラクティスを提供します。 * お客様の技術的な課題解決に向け、専門的なアドバイス（推奨事項）を提供します。 * お客様がご利用の Salesforce 環境に考慮すべき運用監視についてのアドバイスを提供します。 * お客様がSalesforce 製品の主要な機能変更に備えるのを支援します。 * お客様がご利用の Salesforce 環境のアーキテクチャを評価するレビューボードに参加します。 * Salesforce にとって戦略的な製品や機能の利用をお客様に促進します。 * 製品マネジメント部門から提供される製品の重要な情報をキャッチし、それをもとにお客様や Salesforce 社内の関係チームにとって有益なアセット（ベストプラクティス、ナレッジ、FAQ 等）を作成します。 ### **必要なスキルと経験** * クラウドベースのテクノロジー導入における5年以上の戦略的ソリューション策定・監督経験、および3年以上のSalesforce Core Platformに関わる実務経験。 * AI/LLM技術（LangChain, LlamaInd
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