SeniorStrategicProgramManager

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Senior Strategic Program Manager at Rithum, you are responsible for advancing strategic initiatives and operational transformation efforts that improve how the organization supports clients across the full customer lifecycle. You drive cross-functional programs focused on service scalability, operational excellence, AI-enabled process improvement, and client experience optimization. This role partners closely with Client Success, Product, Services, Engineering, Commercial, Finance, and Operations leaders to solve complex business challenges, influence strategic priorities, and implement scalable operational frameworks that support long-term growth and organizational effectiveness. Responsibilities Strategic Programs and Operational Transformation Lead strategic programs and transformation initiatives that improve the client operating model across onboarding, retention, growth, escalation management, and service scalability. Design scalable operating models, service frameworks, segmentation strategies, and operational processes that improve client outcomes and business efficiency. Structure ambiguous business challenges, conduct analysis, and translate findings into actionable recommendations and execution plans. Identify operational gaps, process inefficiencies, and scaling challenges, and drive solutions that improve consistency and scalability