Datavant
Healthcare
SeniorStrategicEngagementLead
“Senior Strategic Engagement Lead at Datavant. Skills: Customer success, Account management, Value realization. Own account management. Own value management”
What You'll Achieve.
Maximize value; Accelerate time to patient impact; Accelerate business impact; Foster expansive relationships; Drive customer satisfaction; Drive renewals; Drive adoption; Drive advocacy; Drive retention
Industry & Context.
Problem solving
Commute to office, Commute to client sites
What They're Looking For.
Must Have
10+ years experience in healthcare technology, 10+ years customer facing roles, Experience working within RWD health analytic companies, Experience working within CROs, Experience working within systems integrators in the healthcare sector, Application of RWD and RWE in the pharmaceutical and life sciences space, Understanding of drug development, Understanding of clinical trials
Nice to Have
Living within commutable distance to our office in Boston, MA, Able to commute to the office, Able to commute to client sites periodically
What You'll Do.
Own account management
Drive acceleration of value
Understand customer goals
Understand customer strategies
Balance analysis with execution
Prioritize effectively
Escalate complex edge cases
Influence future lifetime value
Drive product adoption
Improve customer satisfaction
Improve health scores
Drive clarity for customers
Drive scalability for customers
Influence product strategies
Influence sales strategies
Take self-service approach
Maintain internal relationships
Maintain external relationships
Create customer-centricity culture
How You'll Work.
Team & Collaboration
Cross-functional partners; Account teams
Communication Scope
Communicator; Presenter
Process & Methodology
Strategic program management, Project management
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