Twilio
Communications
SeniorStrategicAccountExecutive
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“Senior Strategic Account Executive at Twilio. Skills: Strategic Sales, Account Management, Martech ISV, Customer Growth. Cultivate growth of key use cases. Own analytical sales cycles”
What You'll Achieve.
Success of Twilio’s business in the Martech ISV segment; Development and growth of existing customers; Driving new business processes for prospective customers; Maximum customer satisfaction and retention; Capture long term growth for both Twilio and the customer
Industry & Context.
Analytical account development strategy; Using data to find opportunities and prove value
Approximately 25% travel is anticipated
What They're Looking For.
Must Have
5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers, Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships, Analytical account development strategy based on using data to find opportunities and prove value, Demonstrated track record of managing business forecasts and financial models for 8-figure deals and annual revenue under management, Entrepreneurial mindset with appetite to define process and build programs, Record of delivering market driven results, especially to scale and enterprise customers, Excellent verbal and written communication skills (English), Bachelor’s Degree or equivalent years of experience
Nice to Have
Builder mindset with demonstrated ability to align technical potential with successful sales outcomes, Previous experience in technical engineering disciplines, especially Sales engineering or FDE preferred, Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms, Domain expertise from a highly quantitative industry such as advertising optimization, investment banking, security or commodity trading especially in non-standard segments, Software, SaaS, CPaas or PaaS experience, Demonstrable fluency in using AI for personal efficiency or wide problem analysis
What You'll Do.
Cultivate growth of key use cases
Own analytical sales cycles
Retain business in competitive cycles
Expand business into new use cases
Win new Martech ISV customers
Partner cross functionally on account plans
Act as voice of the customer
Ensure exceptional customer experience
Manage critical escalations
Design account support strategies
Deliver strategic outcomes in negotiations
How You'll Work.
Team & Collaboration
Partner cross functionally with services, product, and finance; Act as the voice of the customer to Twilio’s product, finance, and carrier relations teams; Orchestrate cross-functional engagements between customer and Twilio divisions
Communication Scope
Excellent verbal and written communication skills (English)
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Strategic Account Executive, Martech ISV. About the job This position is needed to support the management and growth of our business with Independent Software Vendors (ISVs) in North America. In this role, you will be directly responsible for the success of Twilio’s business in the Martech ISV segment in North America - supporting the development and growth of existing customers, as well as driving new business processes for prospective customers. Twilio supports some of the largest and fastest growing Martechs in the US and Canada, and the scale of use cases which are driven by these innovative customers is unsurpassed. Account Executives on the Martech ISV Sales team are: experts in the AI, messaging, voice, email, and data spaces and Twilio’s offerings key members of our go-to-market teams in developing and optimizing business critical customer engagement use cases with Twilio solutions. orchestrators of cross-functional engagements between customer and Twilio divisions as relationship owner and leader, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams. Re
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