Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, Logistics
SeniorStationManager
“Senior Station Manager at Amazon.com Services LLC. Skills: Operations management, People development, Process improvement. Manage delivery station operations. Lead operations, area and shift managers”
What You'll Achieve.
Meet and exceed business plan
Industry & Context.
Problem-solves for closing gaps; Analytical track record
Flexible to work a variety of hours, Work overnight, Work weekends, Work holidays
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 2+ years of Amazon experience, 7+ years direct management experience, Logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment experience, Demonstrated track record of delivering performance and financial based results, Experience with performance metrics, Experience with process improvement, Experience with lean techniques, Experience with full lifecycle staffing, Interviewing, hiring, performance management, promotions and terminations experience, Analytical track record of digging into data, Excellent communication skills, Experience managing third party resources, Experience managing contingent workforce, Flexible to work a variety of hours
Nice to Have
Degree in Engineering, Operations or related field, MBA preferred, Experience in a startup environment, Ability to handle changing priorities, Use good judgment in stressful situations, Interest in long-term career development
What You'll Do.
Manage delivery station operations
area and shift managers
Coach and mentor team
Ensure performance objectives are met
Build positive employee relations
Build leadership bench strength
Ensure overall safety
Ensure customer experience
Ensure people development
Drive vision for station team
Create quality initiatives
Create process change initiatives
Create lean initiatives
Enable functional area to meet business plan
Enable DS to meet business plan
Problem-solve for closing performance gaps
Problem-solve for closing goal gaps
Set requirements for managers
Clarify expectations for managers
Measure manager performance
Provide feedback to managers
Hold Ops Managers accountable for performance
Manage environment for delivery of Amazon orders
Manage day-to-day relationships with DSPs
Present operational metrics to senior leadership
Create talent plan for site
Implement talent plan for site
Source ideas from managers
Nurture ideas from managers
Roll ideas into improvement plans
Cultivate culture throughout team
Cultivate engagement throughout team
Ensure best practices are shared
Work with key business partners
Build support for projects
Secure resources for projects
Provide support for staff initiatives
Provide resources for staff initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Delivery Service Providers (DSPs); Transport & Sortation; DSP Management; Finance; Loss Prevention; IT; HR; ACES; Engineering
Communication Scope
Written communication; Verbal communication
Process & Methodology
Process improvement, Lean initiatives
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