Senior/StaffUserResearcher

About Skylight Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world. If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters. About the job At Skylight, user researchers play a critical role in planning, designing, and carrying out research activities with users to help teams gain a deep understanding of the people that use government services. This research informs policy, service, content, and interaction design so that government services work well for users and achieve policy intent. What you’ll do Develop research plans (e.g., what methods to use) in alignment with the strategic context of the project Find and connect with good user research participants Apply a mix of quantitative and qualitative user research techniques (e.g., user interviews, contextual inquiry) to gain a greater understanding of user needs Find and connect with research participants, including in a context shaped by privacy and security constraints around federal tax information Translate research findings into service and product design hypotheses, then validate them through usability testing Clearly communicate findings to internal and external collaborators, and maintain organized, well-written documentation throughout the research process Guide the direction of the service, continually advocate for users, and help raise the research bar and mentor others across the team What we're looking for Minimum qualifications Ability to align user research activities with organizational strategy and objectives Can correctly apply a wide range of user research methods at different stages of the product life cycle Understand how to include all kinds of users in appropriat