ServiceNow
Technology
SeniorStaffTechnicalProgramManager
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“Senior Staff Technical Program Manager at ServiceNow. Skills: Technical program management, AI-native operations, Cross-functional leadership. Drive cross-functional programs. Deliver measurable outcomes”
What You'll Achieve.
Deliver measurable outcomes; Quantifiable impact on revenue; Quantifiable market position; Quantifiable measurable advantage
Industry & Context.
Conceptualize problems; Organize problems; Resolve ambiguity; Problem-solving
What They're Looking For.
Must Have
10+ years program management experience, Experience integrating AI into work processes, Guide high-visibility, cross-functional initiatives, High energy, disciplined execution skills, Ability to see big picture, Effective communicator, written and verbal, Promote AI-native ways of working
Nice to Have
Background in enterprise software or SaaS, Experience in customer-facing roles, Experience in management consulting, Experience in corporate strategy roles, Project Management Professional (PMP) certification
What You'll Do.
Drive cross-functional programs
Deliver measurable outcomes
Identify and prioritize programs
Translate business goals
Take ownership of technical project planning
Organize complex problems
Design programs for strategic outcomes
Develop trusted relationships
Establish governance frameworks
Conduct executive-level meetings
Ensure surgical execution
Assess and mitigate risks
Anticipate and remove obstacles
Develop scalable processes
Implement templates and training
Oversee change management efforts
Guide teams through transitions
Drive development of AI-enabled solutions
Replace repeatable operational tasks
Foster environment of self reliance
Operate as AI-native program manager
Use AI to synthesize intelligence
Ensure data informs outcomes
Draft and tailor communications
Provide guidance with intelligence
Embrace constructive feedback
Provide meaningful feedback
How You'll Work.
Team & Collaboration
Cross-functional priorities; Product, Engineering, Experience; Sales, Finance, Marketing; Customer Success; Key customers; Technology Principals; Functional leaders
Communication Scope
Written communication; Verbal communication; Executive communication; Convey complex ideas
Process & Methodology
Program management, Execution, Milestones, Deliverables, Dependencies, Success criteria, Governance frameworks, Accountability
Full Job Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. About APEX ServiceNow's APEX (AI, Product, Engineering, and Experience) organization is the largest in the company, comprising all Product and Platform teams alongside our world-class Design teams. We are leveraging the unlimited potential of our platform across every industry, geography, solution, and persona to consistently deliver the product and platform experiences our customers love. APEX is where ServiceNow's most critical innovations are conceived, built, and scaled — and where the programs you own directly shape the trajectory of the company. What you get to do in this role: We are seeking a Senior Staff Technical Program Manager to join the APEX Strategic Program Management Organization. In this role, you will drive ServiceNow's most critical cross-functional priorities — operating at the intersection of strategy and execution and setting the standard for how high-impact programs are run at scale. The successful candidate is a result-oriented self-starter with a proven ability to conceptualize, develop, drive, coordinate, and manage large, complex, cross-functional programs from inception through delivery. This person is an AI-native operator — not merely adopting AI tools but modeling the ways of working we expect to scale across APEX. They think strategically, execute with precision, build trusted relationships at e
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