Shield AI
Customer Operations
SeniorStaffTechnicalProductManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Staff Technical Product Manager at Shield AI. Skills: Product management, Technical product management, Aerospace sustainment, Aircraft maintenance, Logistics, Reliability, Fleet operations. Lead product support operating model for UAS aircraft. Define integrated product support strategy”
What You'll Achieve.
Aircraft availability; Mission readiness; Maintenance burden reduction; MTTR improvement; MTBF improvement; Fault recurrence reduction; Turnaround time reduction; Material consumption optimization; Repair cycle time optimization; Operating margin improvement; Readiness improvement
Industry & Context.
Root cause analysis; Troubleshooting; Data-driven decision making
U. S. Citizenship, Active Secret clearance
What They're Looking For.
Must Have
Bachelor's degree in engineering, aviation, business, finance, logistics, or a related field, 10+ years of experience in aerospace and defense sustainment, aviation product support, aircraft maintenance, logistics, reliability, or fleet operations, Experience leading or building sustainment, logistics, maintenance, repair, spares, technical data, or product support functions for fielded aircraft or complex aerospace systems, understanding of aircraft sustainment drivers, Demonstrated ability to translate operational, maintenance, reliability, logistics, and financial data into actionable product support decisions, Experience working cross-functionally across engineering, operations, supply chain, finance, program management, and customer-facing organizations, Experience supporting proposal development, pricing inputs, Basis of Estimate development, contract execution, or customer sustainment planning, Ability to operate in ambiguous, fast-moving environments and build scalable systems from early or immature support concepts, U. S. Citizenship required, Active Secret clearance required
Nice to Have
Experience supporting UAS, autonomous aircraft, advanced aerospace systems, or defense aviation programs, Experience with Integrated Product Support, Contractor Logistics Support, Performance-Based Logistics, or lifecycle sustainment planning, Background in aircraft maintenance management, reliability engineering, maintainability analysis, fleet sustainment, or technical data systems, Experience with technical publications, IETM, IPB, configuration-driven maintenance, or digital maintenance workflows, Experience with MRO, ERP, logistics, fleet management, reliability analytics, or maintenance management systems, Experience improving sustainment cost structure, spares planning, repair flow, vendor performance, or operational efficiency, Prior experience leading cross-functional teams or standing up new support organizations for fielded aircraft programs
What You'll Do.
Lead product support operating model for UAS aircraft
Define integrated product support strategy
Own sustainment performance metrics
Develop scalable product support processes
Drive maintenance concept development
Lead sustainment analytics and readiness improvement efforts
Own technical data and maintenance information ecosystem
Establish engineering feedback loops
Translate field issues into dispositions and corrective actions
Translate maintenance findings into product improvements
Translate reliability trends into system-level design changes
Translate customer support needs into system-level design changes
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Cross-functional teams; Engineering; Operations; Supply chain; Finance; Program management; Customer-facing organizations
Process & Methodology
Roadmap, User stories
Full Job Description
## Description Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. ## What you'll do Stand up and lead the product support operating model for an existing UAS aircraft program, including sustainment processes, governance, roles, metrics, and execution rhythms. Define the integrated product support strategy across maintenance, reliability, technical data, spares, repairs, support equipment, training, field support, and customer support operations. Own sustainment performance metrics including aircraft availability, mission readiness, maintenance burden, MTTR, MTBF, fault recurrence, turnaround time, material consumption, repair cycle time, and operating margin. Develop scalable product support processes for Contractor Logistics Support, Performance-Based Logistics, spares provisioning, repair flow, depot/vendor support, field support, and global sustainment operations. Drive maintenance concept development across preventive, corrective, condition-based, and reliability-centered maintenance approaches. Lead sustainment analytics and readiness improvement efforts by identifying key drivers of downtime, repeat failures, maintenance burden, supply constraints, and readiness degradation. Own the technical data and maintenance information ecosystem, including accuracy, usability, configuration alignment, field feedback, IETM/IPB inputs, and digital workflow integration. Establish engineering feedback loops that translate field issues, maintenance findings, reliability trends, and customer support needs into disposi
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