Gusto, Inc.
SeniorStaffServiceDesigner
“Senior Staff Service Designer at Gusto, Inc.. Skills: Service design, AI-enabled workflows. Understand complex customer journeys. Shape intended service experience”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Credible inside a product cadence, Influence without authority, Makes the complex legible, Works with operational reality
What You'll Do.
Understand complex customer journeys
Shape intended service experience
Identify operational capabilities
Establish journey health measurement
Build AI-assisted service design workflows
Help teams think through service implications
Enable distributed practice
Help practitioners apply service design methods
Support cross-journey coordination
Help teams work from shared patterns
Improve organizational learning
How You'll Work.
Team & Collaboration
Cross-functional partners; Product; Engineering; Data; Marketing
Applying for this Senior Staff Service Designer role?
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