SeniorStaffEngineer-INFORM3ApplicationSupportAnalyst

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (17000 plus experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Role - INFOR M3 Application Support Analyst Location - Toronto, ON CANADA Work Model - Onsite - Hybrid (1-2 days work from office) Employment Type - Fulltime Job Overview: * We are seeking an experienced IT professional to support the Global Service Delivery & Release Manager with enterprise service delivery and release management across a global portfolio of business-critical applications and technology platforms. * The Application Support Analyst will maintain relationships with business users, application specialists, and vendors to ensure applications function smoothly and align with organizational goals. * This is an excellent opportunity for an employee who is eager to grow into a key team member within a newly formed function. * Success in this position requires curiosity, adaptability, attention to detail, and a willingness to take on increasing responsibility while helping the organization mature its global delivery and release management capabilities. Responsibilities: * Provide initial support, tracking, and resolution for end-user issues and service requests through ticketing systems. * Escalate end-user issues and service requests to the next level of support or management, as necessary. * Maintain communication with end users and function as a liaison between users and the appropriate support or IT teams throughout the resolution process. * Communicate clearly with users to gather information, provide updates, and ensure timely issue resolution. * Document solutions and contribute to knowledge base articles and support materials