BILL
Fintech
SeniorStaffDesignProgramManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Staff Design Program Manager at BILL. Skills: Design Team Operating System, Design Infrastructure, UX Quality Program, AI Integration. Design, run, and evolve design work flow.. Improve design quality operations.”
What You'll Achieve.
Increase BILL’s design quality.; Allow designers, researchers, and content strategists to move faster.; Allow designers, researchers, and content strategists to deliver higher-quality work.; 100% of production releases pass through formal Design QA.; Demonstrably reduce design-to-dev handoff time.
Industry & Context.
Identify systemic gaps; Bring structure to ambiguous problem spaces
Authorization to work in the United States without requiring visa sponsorship.
What They're Looking For.
Must Have
Extensive experience in design program management, design operations, or product/program management within a digital product organization, ideally at scale., Proven track record designing and scaling operating models for design or product teams, including portfolio planning, QA/quality programs, systems/DS governance, and metrics., Demonstrated ability to lead complex, cross‑functional programs in a matrixed environment, influencing without direct authority and bringing structure to ambiguous problem spaces., Deep familiarity with modern product development lifecycles in SaaS (discovery through launch and iteration), and how Design, Product, Engineering, Research, and Content best collaborate., Exceptional communication, facilitation, and documentation skills, with comfort using tools like Asana/Jira, Figma, and collaboration platforms to keep work visible and teams aligned.
What You'll Do.
and evolve design work flow.
Improve design quality operations.
Identify systemic gaps.
Build design infrastructure.
Institutionalize UX Quality.
Roll out UX Quality program.
Measure UX Quality program.
Improve UX Quality program.
Turn data into narratives.
Establish design impact framework.
Track UX defect trends.
Track system adoption.
Evaluate design rituals.
Organize design rituals.
Ensure rituals unlock learning.
Ensure rituals unlock alignment.
Pilot AI-augmented tools.
Scale AI-augmented tools.
Reduce design-to-dev handoff time.
Facilitate high-leverage rituals.
Manage processes behind primary tools.
Ensure system plumbing remains seamless.
Coach designers on operating system.
Coach engineers on operating system.
Coach PMs on operating system.
Align on quality standards.
Resolve process friction in PDLC.
Identify 'what's next' for org.
Develop new governance model.
Develop new patterns for AI experiences.
How You'll Work.
Team & Collaboration
Build buy-in across functions (Engineering, PM, and Design).; Act as a peer to senior leadership.; Collaborate to deliver real impact.; Work closely with Product, Engineering, Research, and Content.
Communication Scope
Exceptional communication skills; Facilitation skills; Documentation skills
Process & Methodology
Design program management, Design operations, Product/program management, Portfolio planning, QA/quality programs, Systems/DS governance, Lead complex, cross‑functional programs, Bring structure to ambiguous problem spaces
Full Job Description
Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company As the Senior Staff Design Program Manager, you are the architect of the Design Team Operating System at BILL. You aren’t here to push pixels or manage individual roadmaps; you are here to design, run, and continuously evolve the way design work flows across our newly formed centralized organization. You will function as a strategic architect and change manager for improving operations that greatly increase BILL’s design quality. You will identify systemic gaps that others don't see yet and build the "interstate highway system" of design infrastructure—the tools, rituals, and governance that allow our 60+ designers, researchers, and content strategists to move faster and deliver higher-quality work. You A Steward of Quality: You fight
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