BILL
SeniorStaffCXOStrategicProgramManager
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“Senior Staff CXO Strategic Program Manager at BILL. Skills: Strategic planning, Operational governance, Cross-functional leadership. Serve as operational force multiplier. Serve as strategic partner”
Industry & Context.
Root cause analysis; Data analysis; Prioritization
What They're Looking For.
Must Have
8–12+ years professional experience, Management Consulting experience, Business Operations experience, Corporate Strategy experience, Senior program management experience, Experience supporting executive teams, Experience navigating complex transformations, Experience driving alignment among senior executives, Experience in high-growth organizations, Experience in mid-to-large-scale global organizations, Ability to run strategic planning frameworks, Ability to balance short-term fires with long-term goals, Ability to make high-stakes prioritization trade-offs, Ability to bring structure to chaos, Master-level command of large-scale program management methodologies, Analyze core CX metrics, Extract actionable narratives from data, Exceptional emotional intelligence, Political savvy, Manage sensitive organizational information, Challenge cross-functional peers, Rally cross-functional peers, Align cross-functional peers, Work without direct reporting authority
Nice to Have
Prior exposure to Customer Experience, Prior exposure to Customer Success, Prior exposure to Supply Chain, Prior exposure to scaled operational environments
What You'll Do.
Serve as operational force multiplier
Serve as strategic partner
Serve as connective tissue
Orchestrate leadership alignment
Break down departmental silos
Translate vision into execution
Ensure CXO LT operates as synchronized unit
Ensure cross-functional priorities executed seamlessly
Ensure global CX and Operations runs at peak
Partner to facilitate strategic planning process
Help LT prioritize initiatives
Synthesize departmental viewpoints
Ensure resources allocated to high-leverage areas
Monitor organizational pulse
Identify operational blind spots
Drive collaboration across CXO LT pillars
Lead critical initiatives
Design high-stakes discussions
Structure high-stakes discussions
Facilitate high-stakes discussions
Oversee quarterly goal-setting process
Oversee annual goal-setting process
Drive preparation for MBRs
Drive preparation for QBRs
Aggregate operational data
Synthesize operational data
Draft internal communications
Draft external communications
Collaborate to foster culture
Monitor team engagement
Monitor team alignment
How You'll Work.
Team & Collaboration
Cross-functional teams; Leadership alignment; Executive presentations
Communication Scope
Executive presentations; Internal communications; External communications
Process & Methodology
Program management, Strategic planning, Roadmap development, Goal setting, OKRs, KPIs
Full Job Description
Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. As the CXO Strategic Program Manager, Sr. Staff, you will serve as the central operational force multiplier, strategic partner, and connective tissue for the CXO Leadership Team (CXO LT). This is a high-visibility, individual contributor role designed for a seasoned leader who excels at orchestrating leadership alignment, breaking down departmental silos, and translating a collective vision into flawless global execution. Sitting at the intersection of organization-wide strategy, culture, and operational governance, your mission is to ensure the CXO LT operates as a highly synchronized, high-performing unit. You will ensure that cross-functional priorities are executed seamlessly and that the entire global CX and Operations organization runs at peak efficiency. Make your impact within a rapid
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