Coupang
e-commerce
SeniorStaffCloudBackendEngineer-ObservabilityandSiteReliability
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Staff Cloud Backend Engineer - Observability and Site Reliability at Coupang. Skills: Observability, Site Reliability Engineering (SRE), Cloud Backend Engineering, Datacenter Infrastructure, Monitoring, Logging, Alerting, Telemetry, Automation, Performance Optimization, Scalability, Reliability. Design, implement, and maintain observability solutions for datacenter infrastructure, including monitoring, logging, alerting, and telemetry systems. Develop, deploy, and operate large-scale obse”
What You'll Achieve.
ensure high availability, reliability, and performance of infrastructure; provide clear visibility into system health, performance, and capacity trends; improve reliability, scalability, and operational efficiency of datacenter services; prevent recurrence and improve system resilience; enhance performance, efficiency, and resource utilization; safeguard infrastructure, systems, and data; support efficient issue resolution; Continuously enhance the scalability, reliability, and operational efficiency of datacenter services through proactive improvements
Industry & Context.
solve problems; debugging complex hardware and software problems; root cause analysis (RCA)
on-call
What They're Looking For.
Must Have
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field, 12+ years of progressive software engineering experience, with a heavy emphasis on distributed systems, cloud-native architectures, or platform operations, Proven experience in managing and optimizing large-scale datacenter environments, Proficiency in Go or Python, with a deep understanding of networked systems and performance optimization, Expert-level knowledge of Kubernetes internals (scheduling, controllers) and containerization ecosystems, Proven experience with load balancing, service mesh, and request routing at scale, Proficiency in observability tools and technologies (e.g., Prometheus, Grafana, ELK Stack), Experience with SRE practices and tools (e.g., Kubernetes, Docker, Terraform), Familiarity with cloud platforms (AWS, Azure, GCP) and their observability and reliability services
Nice to Have
Prior experience building infrastructure specifically for LLM inference or large-scale training clusters, Familiarity with inference, including mixed precision, kernel tuning, or custom hardware accelerators, Experience managing hybrid-cloud or multi-AZ deployments across AWS, Azure, or GCP, Experience operating in regulated environments with strict security and compliance requirements
What You'll Do.
and maintain observability solutions for datacenter infrastructure
and telemetry systems
and operate large-scale observability and telemetry platforms with a focus on real-time monitoring
Own and contribute to the full lifecycle of observability services—from design and development to deployment and ongoing optimization
Build and enhance monitoring systems to ensure high availability
and performance of infrastructure
Create and manage dashboards
and reports to provide clear visibility into system health
Apply SRE principles and best practices to improve reliability
and operational efficiency of datacenter services
Develop and maintain automation for infrastructure provisioning
and system management
Lead root cause analysis (RCA) and post-incident reviews
driving corrective actions to prevent recurrence and improve system resilience
Analyze system and application performance across the datacenter infrastructure to identify bottlenecks and improvement areas
Implement optimization strategies to enhance performance
and resource utilization
Ensure observability and reliability solutions adhere to organizational security policies and industry standards
Implement and maintain appropriate security controls to safeguard infrastructure
Provide hands-on support for observability and reliability issues
including debugging complex hardware and software problems
Develop and maintain documentation
including troubleshooting guides and operational best practices
to support efficient issue resolution
Stay current with emerging trends
and technologies in observability and SRE
and incorporate them into the platform
Continuously enhance the scalability
and operational efficiency of datacenter services through proactive improvements
How You'll Work.
Team & Collaboration
Collaborate with cross-functional engineering teams to understand observability and reliability requirements and deliver effective solutions; Collaborate with hardware and software vendors to evaluate, integrate, and optimize new technologies within the ecosystem; Partner with cross-functional engineering teams
Full Job Description
Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview As a Senior Staff Data Centre Observability and Site Reliability Engineer, you will design, build, and operate scalable observability and reliability solutions for large-scale datacenter infrastructure. This role focuses on developing high-performance monitoring and telemetry platforms, ensuring system reliability, and driving operational excellence through automation, performance optimization, and SRE best practices. The ideal candidate will work across the full service lifecycle—design, deployment, and continuous improvement—while collaborating with cross-functional teams to enhance visibility, resilience, and efficiency of critical systems. What You Will Do Observability and Monitoring Design, imp
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