ServiceNow
AI
SeniorStaffAI-NativeSoftwareEngineer–AgenticSystems
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“Senior Staff AI-Native Software Engineer – Agentic Systems at ServiceNow. Skills: Agentic systems, Production AI, Enterprise data. Design, build, and operate production-grade agentic AI systems. Design and ship multi-agent systems”
What You'll Achieve.
Make AI actually work inside the enterprise; AI Specialists autonomously resolving cases; Action Fabric opening our full system of action; Governed autonomous desktop agents into production; Build Agent live inside Cursor, Claude Code, and GitHub Copilot; AI Control Tower with kill-switch capabilities; Build the substrate that connects all four: SENSE → DECIDE → ACT → GOVERN
Industry & Context.
Failure recovery; Planning loops
What They're Looking For.
Must Have
8+ years of software engineering, fundamentals in data structures, fundamentals in algorithms, fundamentals in distributed systems, Hands-on depth designing, shipping, and operating agentic systems in production, multi-agent orchestration, tool calling, planning loops, memory, failure recovery, Production-grade Python, Working experience with frontier AI SDKs, prompt engineering, structured outputs, model evaluation in production settings, Familiarity with RAG and retrieval patterns in production, vector stores, hybrid search, retrieval evaluation metrics, Track record of technical leadership, architecture ownership, code quality bar-raising, mentoring engineers on production AI practices
Nice to Have
Systems language (Go, Java, or C++), Deeper specialization in search and retrieval at scale, MLOps/model observability, Published work or open-source contributions in agentic systems or retrieval, Exposure to LLM fine-tuning or inference optimization in production
What You'll Do.
and operate production-grade agentic AI systems
Design and ship multi-agent systems
Build agents that leverage ServiceNow's data layer
Work closely with our search team
Integrate frontier models
Raise the technical bar
How You'll Work.
Team & Collaboration
Work closely with our search team; Mentoring engineers
Full Job Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. About the Team AI Engineering and Delivery is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure — prioritizing robustness, performance, safety, and real-world customer impact at scale. Types of problems you’ll get to work on You will design, build, and operate production-grade agentic AI systems embedded across ServiceNow's platform — autonomous agents that reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale. Your core focus areas: * Agentic architecture. Design and ship multi-agent systems — orchestration, tool use, planning loops, memory, and failure recovery — that operate reliably in production, not in notebooks. * Enterprise-grounded reasoning. Build agents that leverage ServiceNow's data layer — CMDB, Workflow Data Fabric, and Knowledge Graph — to make decisions with context no frontier model has on its own. * Trust, safety, and governance. Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems safe to deploy at scale. * Retrieval and grounding. Work closely with our search team to ensure agents are grounded in ac
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