ServiceNow
AI
SeniorStaffAINativeSoftwareEngineer–AgenticSystems
“Senior Staff AI-Native Software Engineer – Agentic Systems at ServiceNow. Skills: Agentic systems, Production AI, Enterprise AI. Design, build, and operate production-grade agentic AI systems. Design and ship multi-agent systems”
What You'll Achieve.
Make AI actually work inside the enterprise
Industry & Context.
What They're Looking For.
Must Have
8+ years of software engineering with fundamentals in data structures, algorithms, and distributed systems, Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery, Production-grade Python, Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings, Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics, Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices
Nice to Have
Systems language (Go, Java, or C++) is a plus, Deeper specialization in search and retrieval at scale or MLOps/model observability, Published work or open-source contributions in agentic systems or retrieval, Exposure to LLM fine-tuning or inference optimization in production
What You'll Do.
and operate production-grade agentic AI systems
Design and ship multi-agent systems
Build agents that leverage ServiceNow's data layer
Own the guardrails: observability
human-in-the-loop controls
and compliance infrastructure
Work closely with our search team to ensure agents are grounded in accurate
low-latency retrieval
Integrate frontier models
Raise the technical bar through architecture decisions
How You'll Work.
Team & Collaboration
Work closely with our search team
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