ServiceNow
AI
SeniorStaffAINativeSoftwareEngineer–AgenticSystems
“Senior Staff AI-Native Software Engineer – Agentic Systems at ServiceNow. Skills: Agentic systems, Production AI, Enterprise data. Design, build, and operate production-grade agentic AI systems. Design and ship multi-agent systems”
What You'll Achieve.
Make AI actually work inside the enterprise; AI Specialists autonomously resolving cases; Action Fabric opening our full system of action; Governed autonomous desktop agents into production; Build Agent live inside Cursor, Claude Code, and GitHub Copilot; AI Control Tower with kill-switch capabilities; Build the substrate that connects all four: SENSE → DECIDE → ACT → GOVERN
Industry & Context.
Failure recovery; Planning loops
What They're Looking For.
Must Have
8+ years of software engineering, fundamentals in data structures, fundamentals in algorithms, fundamentals in distributed systems, Hands-on depth designing, shipping, and operating agentic systems in production, multi-agent orchestration, tool calling, planning loops, memory, failure recovery, Production-grade Python, Working experience with frontier AI SDKs, prompt engineering, structured outputs, model evaluation in production settings, Familiarity with RAG and retrieval patterns in production, vector stores, hybrid search, retrieval evaluation metrics, Track record of technical leadership, architecture ownership, code quality bar-raising, mentoring engineers on production AI practices
Nice to Have
Systems language (Go, Java, or C++), Deeper specialization in search and retrieval at scale, MLOps/model observability, Published work or open-source contributions in agentic systems or retrieval, Exposure to LLM fine-tuning or inference optimization in production
What You'll Do.
and operate production-grade agentic AI systems
Design and ship multi-agent systems
Build agents that leverage ServiceNow's data layer
Work closely with our search team
Integrate frontier models
Raise the technical bar
How You'll Work.
Team & Collaboration
Work closely with our search team; Mentoring engineers
Applying for this Senior Staff AI-Native Software Engineer – Agentic Systems role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about ServiceNow?
Real rants from real employees. Read before you apply.