SeniorSpecialist-Wires&RTP

**Location:** 4910 Tiedeman Road, Brooklyn Ohio **Hours: Monday- Friday 9:00am-6:00pm** **Location: This is a hybrid opportunity at Patoon Creek or Tiedeman** **Job Description** The Real Time Payments (RTP) & Wire Transfer Services team oversees the end-to-end processing, investigation, and scheduling of both domestic and international payments throughout Key’s network. This team collaborates with internal departments as well as external consumer and commercial clients to guarantee precise and prompt RTP and wire transactions using the Dovetail Payments Platform (EPP). This position is particularly crucial as it requires in-depth expertise in payment products and related applications. The primary focus will be on providing top-notch production support, coordinating various workflows, and handling first-level escalations. The individual will serve as a subject matter expert, offering guidance, training, and support to the Real Time Payments & Wire Transfer Services team. This role includes researching wire requests, communicating with internal partners and external clients regarding the status of wire transactions, and managing the electronic transfer of funds between banks using the Wire Operations systems. **ESSENTIAL JOB FUNCTIONS** * Conduct research online and in repositories according to the terms of the Service Level Agreement (SLA). * Navigating with various payment channels, including OLDs and Hogan. * Ensure that client errors are minimized and eliminate controllable losses as well as privacy breaches. * Answer customer service calls to inquire about wire transactions and to initiate wire transactions. * Manage multiple investigation cases within the RTP & Wire Transfer Investigations system. * Perform secondary review and release on Wire transactions potentially exceeding millions of dollars. * Identify and report suspicious activity with clients or internal partners. * Developing or revising departmental procedures. * Collaborate with leadership to devel