Checkout.com
fintech
SeniorSpecialist,TechnicalAccountManager
“Senior Specialist, Technical Account Manager at Checkout.com. Skills: Technical Account Management, Client Relationship Management, Payment Solutions Optimization, Technical Support and Troubleshooting. Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.. Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of”
What You'll Achieve.
ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service; ensure successful adoption and utilization of our products; ensuring minimal disruption to their payment infrastructure; delivering exceptional customer satisfaction
Industry & Context.
resolving issues promptly; troubleshooting assistance
Willingness to travel occasionally to client sites as required.
What They're Looking For.
Must Have
3 years of experience in an analytical or technical role with experience managing internal and external stakeholders., Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes., Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT), Familiarity with API-based integration methods and related tools/frameworks, Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc), Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders., Results-oriented approach with a focus on delivering exceptional customer satisfaction.
Nice to Have
Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus., Willingness to travel occasionally to client sites as required.
What You'll Do.
Build and nurture long-term relationships with key clients
serving as their primary point of contact for technical matters.
Understand our clients' business needs and goals
proactively identify opportunities to optimize their payment solutions
and ensure successful adoption and utilization of our products.
Provide expert guidance and troubleshooting assistance to clients
addressing their technical inquiries
resolving issues promptly
and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com
working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
Act as a conduit between clients and internal teams
gathering customer feedback
documenting feature requests
and providing client derived insights to enable continuous improvement of our product roadmap.
Stay up-to-date with industry trends
emerging technologies
and regulatory changes in the payments landscape
sharing relevant insights with clients to help them navigate the evolving landscape.
How You'll Work.
Team & Collaboration
working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.; Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
Communication Scope
Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
Process & Methodology
Project Management, Lead and coordinate the addition of new payment solutions as well as technical migrations for clients
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