Checkout.com
Fintech
SeniorSpecialist,TechnicalAccountManagement
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“Senior Specialist, Technical Account Management at Checkout.com. Skills: Technical Account Management, Customer Success, Relationship Management. Build and nurture long-term relationships. Serve as primary point of contact”
What You'll Achieve.
Ensure client satisfaction; Ensure successful delivery within timelines; Ensure successful delivery within specifications; Enable continuous improvement of product roadmap
Industry & Context.
Troubleshooting
Willingness to travel occasionally
What They're Looking For.
Must Have
3 years analytical or technical role, Experience managing internal and external stakeholders, Familiarity with Payments industry regulations, Familiarity with technical frameworks (3DS, SCA, AVS, MIT), Familiarity with API-based integration methods, Familiarity with related tools/frameworks, Familiarity with front and back end technologies, Excellent communication and interpersonal skills, Results-oriented approach, Speaking and writing English, Speaking and writing Chinese, Speaking Mandarin
Nice to Have
Bachelor's degree in relevant field, Equivalent practical experience in internet technologies, Equivalent practical experience in technical processes, Knowledge of payments technology, Knowledge of compliance standards, Knowledge of security protocols related to payments (PCI-DSS, PSD2)
What You'll Do.
Build and nurture long-term relationships
Serve as primary point of contact
Understand clients' business needs
Identify opportunities to optimize payment solutions
Ensure successful adoption and utilization
Provide expert guidance
Provide troubleshooting assistance
Address technical inquiries
Resolve issues promptly
Ensure minimal disruption to payment infrastructure
Upselling efforts with merchant demonstrations
Provide technical training
Hold workshops on product offering
Hold refreshers on product offering
Lead and coordinate addition of new payment solutions
Lead and coordinate technical migrations
Gather customer feedback
Document feature requests
Provide client derived insights
Stay up-to-date with industry trends
Stay up-to-date with emerging technologies
Stay up-to-date with regulatory changes
Share relevant insights with clients
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Presentation skills; Communication skills; Interpersonal skills
Process & Methodology
Project Management
Full Job Description
Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. JOB DESCRIPTION In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills. What you’ll be doing: - Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters. - Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products. - Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our pro
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