Checkout.com
Fintech
SeniorSpecialist,TechnicalAccountManagement
“Senior Specialist, Technical Account Management at Checkout.com. Skills: Technical Account Management, Customer Success, Payment solutions. Build strategic relationships. Maintain strategic relationships”
Industry & Context.
Problem solving
Occasional travel
What They're Looking For.
Must Have
3 years analytical/technical experience, Experience managing stakeholders, Familiarity with Payments industry regulations, Familiarity with technical frameworks, Familiarity with API integration methods, Familiarity with front/back end technologies, Excellent communication skills, Excellent interpersonal skills, Results-oriented approach, Good English speaking/writing, Good Chinese speaking/writing, Good Mandarin speaking
Nice to Have
Bachelor's degree in relevant field, Equivalent practical experience, Knowledge of payments technology, Knowledge of compliance standards, Knowledge of security protocols
What You'll Do.
Build strategic relationships
Maintain strategic relationships
Resolve technical issues
Optimize payment solutions
Deliver exceptional service
Serve as primary contact
Understand client business needs
Understand client goals
Identify optimization opportunities
Ensure successful adoption
Ensure product utilization
Provide expert guidance
Provide troubleshooting assistance
Address technical inquiries
Resolve issues promptly
Ensure minimal disruption
Conduct merchant demonstrations
Provide technical training
Lead new payment solution addition
Coordinate technical migrations
Gather customer feedback
Document feature requests
Provide client insights
Stay up-to-date with industry trends
Stay up-to-date with emerging technologies
Stay up-to-date with regulatory changes
Share relevant insights
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Effective presentation skills; Interpersonal skills; Communication skills
Process & Methodology
Project Management
Applying for this Senior Specialist, Technical Account Management role?
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