Mercer
SeniorSpecialist-SystemsAdministration
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“Senior Specialist - Systems Administration at Mercer. Skills: Observability, Monitoring, ServiceNow, Automation. Use telemetry and observability data. Optimize instrumentation”
What You'll Achieve.
Drive site-reliability improvements; Deliver consolidated alerting and service-level reporting; Improve operational efficiency; Align monitoring activities with business needs
Industry & Context.
Identify and implement automation opportunities; Optimize instrumentation
What They're Looking For.
Must Have
Minimum 10 years of IT experience, Deep understanding of application service composition and cross‑technology dependencies, At least 5 years of hands‑on experience with system and application monitoring, APM, synthetics, and real‑user monitoring, Proven experience using ServiceNow (Incident, Configuration/CMDB, Problem, and Change modules), Comfortable working in agile teams and using tools like JIRA or Azure DevOps
Nice to Have
Hands-on experience with ServiceNow (Incident, Configuration, Problem, Change), Demonstrated application of core project management approaches, Proficient with Datadog platform administration and monitoring capabilities, Experienced deploying and configuring OpenTelemetry, Instrumentation expertise to align user experience with service optimization and telemetry, Ability to work independently while providing clear, timely updates to peers and stakeholders
What You'll Do.
Use telemetry and observability data
Optimize instrumentation
Support consolidated alerting
Configure and tune enterprise monitoring
Design integrations for unified alerting
Partner with application and platform teams
Identify and implement automation opportunities
Participate in agile planning
Lead complex implementations
Communicate project status
Maintain a customer focus
Align monitoring activities with business objectives
How You'll Work.
Team & Collaboration
Partner regularly with application, platform, and stakeholder teams; Participate actively in agile planning and team collaboration; Communicate project status, risks, and issues clearly to technical and business audiences; Provide clear, timely updates to peers and stakeholders
Communication Scope
Communicate project status, risks, and issues clearly to technical and business audiences; Provide clear, timely updates to peers and stakeholders
Process & Methodology
Apply core project management approaches to plan, track, and deliver tasks
Full Job Description
## Company: Mercer ## ## Description: We are seeking a talented individual to join our team at Mercer. This role will be based in **Toronto**. This is a hybrid role that has a requirement of working at least three days a week in the office. The Observability Engineer is a seasoned professional to leverage telemetry and observability to drive site‑reliability improvements, optimize instrumentation, and deliver consolidated alerting and service‑level reporting. You will manage and tune enterprise monitoring toolsets, design integrations and automation for remediation and self‑service, apply ITIL practices within an agile model, lead implementations, mentor junior staff, and align monitoring activities with business needs. **_We will count on you to:_** * Use telemetry and observability data to drive site-reliability improvements, optimize instrumentation, and support consolidated alerting and service-level status across platforms. * Configure, maintain, and tune enterprise monitoring and observability toolsets; design and implement integrations for unified alerting and status reporting. * Partner regularly with application, platform, and stakeholder teams to ensure deployed instrumentation is effective and to optimize telemetry, dashboards, and reports for actionable insights. * Identify and implement automation opportunities (self-service, simplified administration, automated remediation and deployments) to improve operational efficiency. * Apply ITIL practices (Event/Availability, Service Level, Problem, Change, and Configuration Management) and participate actively in agile planning and team collaboration. * Lead complex implementations and projects, mentor junior staff, and communicate project status, risks, and issues clearly to technical and business audiences. * Maintain a strong customer focus: manage expectations, build user trust, and align monitoring and reliability activities with business objectives. **_What you need to have:_** * Minimum 10 years of IT e
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