SeniorSpecialistServiceManagementIT

# **Job Expectations** A fantastic opportunity has presented itself for a Senior Specialist Service Management IT reporting to Executive Manager Field and Network System Operations. **A bit about your role** The Senior Specialist – Service Management IT is responsible for defining and assuring IT access management controls aligned to industry frameworks and organisational standards. With a 12-month planning horizon, the role focuses on improving control effectiveness, governance, and adoption across the business. You will partner with security, delivery, and business teams to develop access control frameworks, lead assurance activities, and drive continuous improvement through automation and better practices. The role also supports stakeholder education and contributes to uplift in control maturity, reporting, and performance metrics. **A bit about you** You are an experienced security or service management professional with strong expertise in IT access management, controls, and governance. You bring the ability to translate strategy into practical outcomes, solve complex problems, and influence stakeholders across the organisation. With experience in Security, Operations, or Process Controls, you’re confident working with frameworks, conducting root cause analysis, and driving continuous improvement. Knowledge of ITIL and relevant certifications (CISM, CISSP, CRISC) are highly regarded. **Life at nbn** To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. **A more inclusive working world** nbn is committed to an inclusive, flexible, and