Company
Technology
SeniorSpecialist,KnowledgeManagement
“Senior Specialist, Knowledge Management. Skills: Knowledge management, Information architecture, Content strategy, Process management. Audit knowledge ecosystem. Map knowledge ecosystem”
What You'll Achieve.
Content freshness; Search effectiveness; Coverage gaps; Onboarding effectiveness
Industry & Context.
Analytical mindset; Attention to inconsistencies; Attention to risks; Attention to operational impact
What They're Looking For.
Must Have
3–5 years experience, Audit, restructure, improve knowledge systems, Work with ambiguity, Operate independently, Highly organized, Manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives
Nice to Have
Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments
What You'll Do.
Audit knowledge ecosystem
Map knowledge ecosystem
Identify inconsistencies
Identify outdated documentation
Identify conflicting documentation
Design information architecture
Maintain information architecture
Define documentation standards
Define versioning rules
Define lifecycle policies
Define quality criteria
Oversee knowledge dependencies
Ensure updates reflected
Develop methods to capture knowledge
Identify knowledge gaps
Identify recurring errors
Maintain health of knowledge base
Conduct regular audits
Conduct content reviews
Ensure knowledge translated
Act as coordination point
Manage knowledge flow
How You'll Work.
Team & Collaboration
Cross-functional teams; Global teams; Trust and Safety teams
Communication Scope
Cross-functional communication; Influence senior stakeholders
Process & Methodology
Program management
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