SeniorSpecialist,KnowledgeManagement

## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Specialist, Knowledge Management based in Slovenia. This role is central to strengthening how institutional knowledge is captured, structured, and maintained across a fast-paced Trust and Safety organization. You will be responsible for turning fragmented documentation, operational know-how, and policy materials into a coherent, scalable knowledge system that supports high-stakes decision-making at scale. The work involves building structure where complexity exists, ensuring that critical information is always accurate, accessible, and aligned with real-world operations. You will partner closely with policy, operations, QA, and subject matter experts to ensure knowledge is continuously updated and effectively used across teams. The environment is dynamic and globally distributed, requiring strong ownership, influence, and the ability to bring structure to ambiguity. Your impact will be directly reflected in the consistency, accuracy, and efficiency of Trust and Safety operations worldwide. This is both a systems design and change management role, shaping how knowledge is created, shared, and sustained across the organization. ## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops,