Company
Technology
SeniorSpecialist,KnowledgeManagement
“Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Information architecture, Program management. Audit knowledge ecosystem. Map knowledge ecosystem”
What You'll Achieve.
Content freshness metrics; Search effectiveness metrics; Coverage gap metrics; Onboarding effectiveness metrics
Industry & Context.
Analytical mindset
Operate independently, Global environment
What They're Looking For.
Must Have
3–5 years knowledge management experience, 3–5 years content strategy experience, 3–5 years program management experience, Audit knowledge systems, Restructure knowledge systems, Improve knowledge systems, Work with ambiguity, Work with incomplete information, Work with evolving priorities, Operate independently, Manage competing priorities
Nice to Have
Trust and Safety experience, Content moderation experience, Platform integrity experience
What You'll Do.
Audit knowledge ecosystem
Map knowledge ecosystem
Identify knowledge gaps
Identify inconsistencies
Identify outdated documentation
Identify conflicting documentation
Design information architecture
Maintain information architecture
Define documentation standards
Define versioning rules
Define lifecycle policies
Define quality criteria
Oversee knowledge dependencies
Ensure source updates reflected
Develop methods to capture tacit knowledge
Develop methods to capture undocumented knowledge
Identify knowledge gaps from feedback
Identify recurring errors
Maintain knowledge base health
Conduct regular audits
Conduct content reviews
Manage content lifecycle
Partner with training leaders
Partner with operational leaders
Ensure knowledge translated into practice
Track content freshness
Track search effectiveness
Track onboarding effectiveness
Act as coordination point
Manage knowledge flow
How You'll Work.
Team & Collaboration
Cross-functional communication; Distributed Trust and Safety teams
Communication Scope
Cross-functional communication; Influence senior stakeholders
Process & Methodology
Program management
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