Company
Technology
SeniorSpecialist,KnowledgeManagement
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Specialist, Knowledge Management. Skills: Knowledge management, Content strategy, Program management, Information architecture. Audit existing knowledge ecosystem. Map existing knowledge ecosystem”
What You'll Achieve.
Content freshness; Search effectiveness; Coverage gaps; Onboarding effectiveness
Industry & Context.
Analytical mindset; Attention to inconsistencies; Attention to risks; Attention to operational impact
Operate independently, Manage competing priorities
What They're Looking For.
Must Have
3–5 years of experience in knowledge management, 3–5 years of experience in content strategy, 3–5 years of experience in program management, Experience in Trust and Safety, Experience in content moderation, Experience in platform integrity environments, Proven ability to audit knowledge systems, Proven ability to restructure knowledge systems, Proven ability to improve knowledge systems, Capability to work with ambiguity, Capability to work with incomplete information, Capability to work with evolving priorities, Excellent cross-functional communication skills, Ability to influence senior stakeholders, Experience designing documentation systems, Experience designing governance models, Experience designing content lifecycle frameworks, Analytical mindset, Ability to operate independently, Highly organized, Ability to manage competing priorities, Fast learner, Proactive mindset, Follow-through on complex initiatives
Nice to Have
Experience in Trust and Safety environments, Experience in content moderation environments, Experience in platform integrity environments
What You'll Do.
Audit existing knowledge ecosystem
Map existing knowledge ecosystem
Identify knowledge gaps
Identify inconsistencies
Identify outdated documentation
Identify conflicting documentation
Design information architecture
Maintain information architecture
Define documentation standards
Define versioning rules
Define lifecycle policies
Define quality criteria
Oversee knowledge dependencies
Ensure updates reflected downstream
Develop methods to capture tacit knowledge
Develop methods to capture undocumented knowledge
Build feedback loops with QA
Build feedback loops with operational teams
Identify knowledge gaps affecting frontline
Identify recurring errors affecting frontline
Maintain long-term health of knowledge base
Conduct regular audits
Conduct content reviews
Manage content lifecycle
Partner with training leaders
Partner with operational leaders
Ensure knowledge translated into practice
Act as central coordination point
Coordinate knowledge flow
How You'll Work.
Team & Collaboration
Cross-functional communication; Partner with training leaders; Partner with operational leaders; Coordinate knowledge flow; Work with distributed teams
Communication Scope
Cross-functional communication; Influence senior stakeholders
Process & Methodology
Program management
Full Job Description
## Accountabilities Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations. Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams. Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets. Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows. Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints. Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution. Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams. Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness. Act as a central coordination point for knowledge flow across distributed Trust and Safety teams. Requirements: 3–5 years of experience in knowledge management, content strategy, program management, or a related field. Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable. Proven ability to audit, restructure, and improve complex or fragmented knowledge systems. Strong capability to work with ambiguity, incomplete information, and evolving priorities. Excellent cross-functional communication skills with the ability to influence senior stakeholders. Experience designing documentation systems, governance models, and content lifecycle frameworks. Strong analytical mindset with attention to inconsistencies, risk
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