Mastercard
SeniorSpecialist,ExperienceResearcher
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“Senior Specialist, Experience Researcher at Mastercard. Skills: Experience research, Data analysis, Product strategy, Design validation. Participate in research. Participate in strategy”
What You'll Achieve.
Turn insight into measurable outcomes
Industry & Context.
Strategic mindset; Critical thinking
What They're Looking For.
Must Have
5+ years UX research, 5+ years data analytics, Proficiency in analytics tools, Proficiency in BI platforms, Qualitative research methods, Quantitative research methods, Experience conducting A/B tests, Experience with experimental design, Translate complex data, Clear compelling narratives, Design Thinking methodologies, Apply Design Thinking, Strategic mindset, Influence stakeholders, Align research with business needs, Lead cross-functional initiatives, Present to senior leadership, Collaborative approach to teamwork, Balance short-term delivery, Balance long-term research planning, Understand user behavior, Turn insight into outcomes
Nice to Have
PhD preferred, Cloud platform certs preferred
What You'll Do.
Participate in research
Participate in strategy
Participate in design process
Envision future state experience
Develop research approaches
Execute research approaches
Critically evaluate processes
Apply statistical analysis
Conduct generative research
Conduct evaluative research
Draft discussion guides
Moderate in-person studies
Moderate remote studies
Collaborate with vendors
Apply critical thinking
Translate findings into insights
Inform design decisions
Present key takeaways
Guide research planning
Collaborate on experimentation frameworks
Integrate UX research with data analytics
Ensure ethical research practices
Ensure data privacy standards
Contribute to research best practices
How You'll Work.
Team & Collaboration
Cross-functional teams; Cross-functional product teams; Multiple geographies
Communication Scope
Oral communication; Written communication; Presentations
Process & Methodology
Roadmap planning, Priorities
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Senior Specialist, Experience Researcher ### Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview At Mastercard, we believe that the future of our business depends on our ability to help our partners define and deliver great experiences. In support of that, we are driving a comprehensive Customer Experience & Design (CX&D) program within Foundry to drive the creation of new innovative products developed using customer centric strategic and design approaches. The delivery of excellent customer experience requires a strong performing cross functional team, harnessing the skills of the UX disciplines: Research, Product Experience Design, Content Design, Experience Strategy, and more. The Experience Researcher is a key member of the team who is responsible for helping to define, shape and test strategies
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