Stanley Black & Decker
Manufacturing
SeniorSpecialist,CustomerService
“Senior Specialist, Customer Service at Stanley Black & Decker. Skills: Customer Support, Order Management, Issue Resolution. Respond to customer communication from both internal and external customers in a timely and accurate manner, Manage orders and process credits on time and accurately, Consult with Distribution Centers and Carriers to resolve issues, Use product and process knowledge to resolve relevant issues, Continuously working to improve levels of service tailored to individual custome”
What You'll Achieve.
Achieves individual performance objectives
Industry & Context.
resolve issues; resolve relevant issues; Query Resolution
What They're Looking For.
Must Have
Ability to prioritise, manage workload and multitask
What You'll Do.
Respond to customer communication from both internal and external customers in a timely and accurate manner
Manage orders and process credits on time and accurately
Consult with Distribution Centers and Carriers to resolve issues
Use product and process knowledge to resolve relevant issues
Continuously working to improve levels of service tailored to individual customers
Communicate internally with all relevant sections of the business
Make decisions within business parameters to fulfil customer requirements
Maintain filing and record systems
Download Weekly Orders and manipulate fulfilled Orders through Excel
Work with Customer portals to create ASN
advise Bookings and Back In Stock Information
Work with Customer portals to manage Query Resolution
Have a proactive approach to improving processes.
How You'll Work.
Team & Collaboration
Contribute to team KPI’s
Communication Scope
Respond to customer communication; Communicate internally
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