Fortitude Re
Reinsurance
SeniorSpecialist,ConsumerAffairs
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“Senior Specialist, Consumer Affairs at Fortitude Re. Skills: formal complaint review, investigation, response to regulators and customers, Life & Annuity products/systems. Supporting formal complaint review, investigation and response to both regulators and customers on behalf of institutional clients for Fortitude Life and Annuity Solutions (FLAS). Research complaints from consumers and regulatory bodies for fair resolution”
Industry & Context.
Ability to research and resolve escalated customer issues; Actively anticipate in problem solving opportunities
What They're Looking For.
Must Have
Minimum 3 years of life insurance operations and compliance experience required, Customer-focused mindset, Excellent communication skills, both verbal and written, Ability to research and resolve escalated customer issues, Ability to collaborate with multiple stakeholders to identify root cause of issues, Background in handling challenging circumstances, Can maintain a high level of customer service within a fast paced, deadline driven environment using time management skills, Comfortable with ambiguity and self-directed, Attention to detail, accuracy and quality, Knowledge of Life & Annuity products/systems required
Nice to Have
Experience with a compliance and/or insurance operations related function in a corporate environment preferred, but not required
What You'll Do.
Supporting formal complaint review
investigation and response to both regulators and customers on behalf of institutional clients for Fortitude Life and Annuity Solutions (FLAS)
Research complaints from consumers and regulatory bodies for fair resolution
Facilitation with business areas to resolve and respond to both regulatory and non-regulatory complaints
Drafting accurate and thorough complaint response letters for medium to complex complaints
Quality and content review of data entered into the Complaints Management System
Adherence to complaint file retention processes
Participate in departmental projects
Actively anticipate in problem solving opportunities
Collaborate on Process Design
Drive exceptional execution and identify Improvements
How You'll Work.
Team & Collaboration
Facilitation with business areas to resolve and respond to both regulatory and non-regulatory complaints; Ability to collaborate with multiple stakeholders to identify root cause of issues; Collaborate on Process Design
Communication Scope
Excellent communication skills, both verbal and written
Process & Methodology
Participate in departmental projects
Full Job Description
Fortitude Reinsurance Company Ltd. (Fortitude Re) is one of the world’s leading providers of legacy reinsurance solutions. They work with the world’s leading insurance companies to help them execute comprehensive, transformational solutions for legacy Life & Annuity and P&C lines. Fortitude Re manages a general account of approximately $111 billion across life, annuity, and property & casualty insurance products. The company takes a long-term view on growth and is proud to be backed by a consortium of sophisticated institutional investors led by The Carlyle Group and T&D Insurance Group. Incorporated under the laws of Bermuda on January 1, 2017, Fortitude Re’s roots in the insurance industry and the experience of their leadership go back many decades. Fortitude Re’s leadership team has an average industry tenure of over 20 years, and an impressive track record of successfully managing the most complex legacy liabilities. Their deep insurance experience and proprietary risk modeling capabilities allow them to structure bespoke transactions that benefit both insurance companies and their policyholders. Fortitude Re continues to strengthen its ability to pursue further growth and provide innovative solutions for the global insurance industry. Click here for more information about Fortitude Re. The Senior Specialist, Consumer Affairs will be working in the dynamic Client Experience team supporting formal complaint review, investigation and response to both regulators and customers on behalf of institutional clients for Fortitude Life and Annuity Solutions (FLAS). This role reports into the AVP, Consumer Affairs. What You Will Do: Research complaints from consumers and regulatory bodies for fair resolution. Facilitation with business areas to resolve and respond to both regulatory and non-regulatory complaints. Drafting accurate and thorough complaint response letters for medium to complex complaints. Quality and content review of data entered into the Complaints Managem
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