Mastercard
Financial Services
SeniorSpecialist,ChangeManagement
“Senior Specialist, Change Management at Mastercard. Skills: Change management, Process improvement, Stakeholder engagement. Coordinate and manage changes through the MPMS change. Ensure all changes follow agreed governance, documentation, and”
Industry & Context.
Root cause analysis; Issue resolution
What They're Looking For.
Must Have
Experience supporting or coordinating change, delivery, governance, or operational processes, Organisational and tracking skills with attention to detail, Confidence working across multiple teams and priorities, Clear written and verbal communication skills with stakeholder management, Ability to follow defined processes while managing multiple change items in parallel, Experience working with third party suppliers or external partners, Understanding of SLAs, issue escalation, and dependency management, Experience identifying and implementing process improvement opportunities
What You'll Do.
Coordinate and manage changes through the MPMS change
Ensure all changes follow agreed governance
Actively track change progress
Identify stalled or at risk changes and proactively
Support and manage internal change forums
and follow ups from forums
Ensure decisions and impacts are clearly recorded and
Liaise with internal stakeholders to progress changes
Coordinate change activity with key external partners and
Monitor partner responsiveness against agreed SLAs
or missed responses through appropriate
Hold change owners accountable to agreed timelines and
Challenge inactivity or missed commitments constructively and professionally
Ensure dependencies across teams are clearly understood and
Escalate issues where momentum
Identify recurring issues
or inefficiencies in the
Support continuous improvement initiatives to simplify
Maintain accurate change reporting
concise status updates suitable for senior
How You'll Work.
Team & Collaboration
Internal stakeholders; External partners; Cross-functional teams
Communication Scope
Written communication; Verbal communication; Stakeholder management; Status updates
Process & Methodology
Change lifecycle management, Governance, SLAs
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