Mastercard
Financial Services
SeniorSpecialist,ChangeManagement
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optimal for Senior candidates.
“Senior Specialist, Change Management at Mastercard. Skills: Change management, Process improvement, Stakeholder engagement. Coordinate and manage changes through the MPMS change. Ensure all changes follow agreed governance, documentation, and”
Industry & Context.
Root cause analysis; Issue resolution
What They're Looking For.
Must Have
Experience supporting or coordinating change, delivery, governance, or operational processes, Organisational and tracking skills with attention to detail, Confidence working across multiple teams and priorities, Clear written and verbal communication skills with stakeholder management, Ability to follow defined processes while managing multiple change items in parallel, Experience working with third party suppliers or external partners, Understanding of SLAs, issue escalation, and dependency management, Experience identifying and implementing process improvement opportunities
What You'll Do.
Coordinate and manage changes through the MPMS change
Ensure all changes follow agreed governance
Actively track change progress
Identify stalled or at risk changes and proactively
Support and manage internal change forums
and follow ups from forums
Ensure decisions and impacts are clearly recorded and
Liaise with internal stakeholders to progress changes
Coordinate change activity with key external partners and
Monitor partner responsiveness against agreed SLAs
or missed responses through appropriate
Hold change owners accountable to agreed timelines and
Challenge inactivity or missed commitments constructively and professionally
Ensure dependencies across teams are clearly understood and
Escalate issues where momentum
Identify recurring issues
or inefficiencies in the
Support continuous improvement initiatives to simplify
Maintain accurate change reporting
concise status updates suitable for senior
How You'll Work.
Team & Collaboration
Internal stakeholders; External partners; Cross-functional teams
Communication Scope
Written communication; Verbal communication; Stakeholder management; Status updates
Process & Methodology
Change lifecycle management, Governance, SLAs
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Senior Specialist, Change Management ### Senior Specialist, Change Management Overview Mastercard is a global technology company in the payments industry. Our mission is to power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, and strategic partnerships, we enable individuals, financial institutions, governments, and businesses to realise their full potential. Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across travel, transit, foreign exchange, gifting, and buy-now-pay-later segments. As a fintech enabler, MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programmes, combining innovation with operational excellence. Role Purpose The Change Manager is responsible for coordinating, tracking, and driving change activity end to end both within MPMS and with key external partners. The role ensures changes progress through the defined process efficiently, remain within agreed SLAs, and are actively managed with internal teams and partners. This role focuses on execution, discipline, and continuous improvement of the change process—ensuring momentum is maintained, blockers are surfaced early, and accountability is clear. It requires strong organisational skills, stakeholder engagement, and the ability to adapt to dynamic business environments while ensuring compliance with Mastercar
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