Checkout.com

FinTech

SeniorSpecialist,AccountManagement

London, United Kingdom FULL TIME Remote Friendly
The Brief

“Senior Specialist, Account Management at Checkout.com. Skills: Account Management, Relationship Management, Commercial Acumen, Payments Knowledge, Customer Obsession. Nurture and maintain long-term relationships with strategic Enterprise accounts. Act as the business advisor and main point of contact to important accounts”

What You'll Achieve.

Exceeding revenue targets; Increase our share of wallet; Achieve mutually beneficial scenarios; Promote our value proposition; Deliver the best, sustainable outcomes for both merchant and Checkout

Industry & Context.

FinTech
Problems you'll solve

Data-based decision making - not afraid of diving into numbers to ensure merchants have confidence in our ability to provide meaningful and metric-driven insights

What They're Looking For.

Must Have

3+ years’ commercial experience in a B2B Account Management or Relationship Management role in the FinTech and/or Payments industry, Proven track record of driving and exceeding revenue targets and managing strategic account portfolios, Experience in negotiating and pricing strategy deals specific to the UK market, Good knowledge of today’s major e-commerce and payments, technologies, players and major future trends, Customer driven and able to establish a robust relationship with assigned customer base, Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently

What You'll Do.

Nurture and maintain long-term relationships with strategic Enterprise accounts

Act as the business advisor and main point of contact to important accounts

Act as the voice of our product and ambassador of our brand

and mentorship to merchants

Grow a portfolio of existing enterprise merchants by identifying expansion opportunities

cross/upselling Checkout’s value add services

performance improvements

and other levers to increase our share of wallet

Craft and execute merchant specific account development plans

and nurturing relationships with merchants

and guidance to merchants

Act as their payment consultant

Negotiate win-win pricing structures

Track merchant project deliverables

Ensure merchant activities are updated within SalesForce

Understand the intricacies of our products

services and partner networks

Collaborate with various teams (e.g. Sales

Support) across the company to ensure an outstanding merchant experience

Bring the voice of the customer to our internal stakeholders

Data-based decision making

Drive a culture of cross-team learning through active knowledge sharing

Contribute to improving ways of working

How You'll Work.

Team & Collaboration

Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience; Bring the voice of the customer to our internal stakeholders; Drive a culture of cross-team learning through active knowledge sharing

Communication Scope

Effectively communicate and influence at all levels

Process & Methodology

Tracking merchant project deliverables

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