Doctolib
healthcare
SeniorSolutionsEngineer(x/f/m)
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“Senior Solutions Engineer (x/f/m) at Doctolib. Skills: Technical Support, Solution Engineering, Software Engineering, Quality Assurance, cross-stack root cause analysis, agentic AI tools. Manage and resolve the most complex technical escalations from customer-facing teams. cross-stack root cause analysis (database, backend, frontend, integrations)”
Industry & Context.
tackle the most complex technical challenges; cross-stack root cause analysis; Identify common patterns; propose structural fixes, not just quick mitigations
work remotely from abroad (Flexibility Days: 10 days per year), work from abroad
What They're Looking For.
Must Have
5+ years of experience in Technical Support, Solution Engineering, Software Engineering, Quality Assurance, or hybrid tech-customer roles in SaaS environments, solid computer science fundamentals, advanced SQL, Python, an observability mindset (ability to read logs, traces, and metrics), Can use agentic AI tools (e. g. , Claude Code, MCP, and similar) as a daily tool to augment personal and team capabilities, a customer-centric approach, the ability to prioritize activities based on impact, communicating effectively with both technical and non-technical audiences, fluent in Italian (spoken and written), good spoken and written English
Nice to Have
Software Engineering background or STEM education, experience with. NET / C# stack, MariaDB / MySQL databases, familiar with healthcare interoperability topics (HL7, FHIR, clinical import formats), mentored junior team members, coordinated cross-functional working groups, familiar with Agile methodologies, bug life-cycle in enterprise contexts, worked in regulated sectors (e. g. , healthcare, fintech, public administration)
What You'll Do.
Manage and resolve the most complex technical escalations from customer-facing teams
cross-stack root cause analysis (database
Identify common patterns: distinguish isolated cases from systematic patterns and propose structural fixes
not just quick mitigations
Provide technical and methodological mentoring to junior team members
supporting their growth
Experiment and introduce new troubleshooting approaches
integrating agentic AI tools as multipliers of individual and team capabilities
Oversee connector API launches and interoperability topics on the Doctolib side (including data imports)
Transform field knowledge into documentation and process
making it a team asset
Meet with product teams
transforming customer feedback into product improvements and new developments
How You'll Work.
Team & Collaboration
Coordinate cross-team working groups (PM, Engineering, Product, Customer Care, Sales) to deliver cross-team solutions; coordinating cross-functional working groups
Communication Scope
communicating effectively with both technical and non-technical audiences
Full Job Description
Your mission The Technical Services team is at the heart of the Doctolib ecosystem. Our mission is to improve user experience by optimizing the connection between customers and Engineering teams. We're looking for a Senior Solutions Engineer to join our Milan team to tackle the most complex technical challenges in our medical centers management software (Vettore) and to help grow the team and share knowledge. Your responsibilities include, but are not limited to: Manage and resolve the most complex technical escalations from customer-facing teams, with cross-stack root cause analysis (database, backend, frontend, integrations) Identify common patterns: distinguish isolated cases from systematic patterns and propose structural fixes, not just quick mitigations Coordinate cross-team working groups (PM, Engineering, Product, Customer Care, Sales) to deliver cross-team solutions Provide technical and methodological mentoring to junior team members, supporting their growth Experiment and introduce new troubleshooting approaches—particularly integrating agentic AI tools as multipliers of individual and team capabilities Oversee connector API launches and interoperability topics on the Doctolib side (including data imports) Transform field knowledge into documentation and process, making it a team asset Meet with product teams, transforming customer feedback into product improvements and new developments What we're looking for Before you read on, if the profile described doesn't perfectly match your current professional background but you believe this description aligns with your capabilities and needs, we encourage you to continue reading! You could be our next teammate if you: Have 5+ years of experience in Technical Support, Solution Engineering, Software Engineering, Quality Assurance, or hybrid tech-customer roles in SaaS environments Have solid computer science fundamentals, advanced SQL, Python, and an observability mindset (ability to read logs, traces, and metrics
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