SeniorSolutionsEngineer

At Voxie, we believe conversation is the future. We've created the only SMS platform purpose-built for franchises, helping national brands drive local results across 15,000+ locations. Our AI-enhanced texting solution transforms how multi-unit businesses engage customers, drive sales, and stay compliant all with a few clicks. As we continue to grow, we’re looking for a technically savvy problem-solver with strong executive presence — someone who can lead a room, bring real solutions, and shepherd customers through the messy middle of complex implementations. Role Overview We’re seeking a Senior Solutions Engineer to serve as the technical backbone of our sales and implementation process. This is a full-cycle role: you’ll partner with Sales from discovery through demo, then stay with the account through technical scoping, integration design, and implementation before handing off to our Onboarding team. You’ll be the technical translator, process architect, integration maestro, and internal advocate — and you’ll carry real weight in customer conversations, not just provide the technical color commentary. What You'll Be Doing Full-Cycle Solutions Engineering (You Own the Technical Journey) Sales Partnership & Discovery: Join Sales calls and lead communications to uncover prospects’ technical landscape, pain points, and business goals. Speak up early and often — ask the smart questions that reveal what’s really needed (and what’s actually possible). Fill the room with presence and authority, not silence. Technical Scoping & Demos: Design and deliver compelling, technically-informed demos that showcase how Voxie solves real problems. No cookie-cutter presentations — each demo is tailored, relevant, and confident. Requirements Gathering: Dig deep into client workflows, existing tech stacks, and integration needs. Document everything in a way that makes sense to both clients and our internal teams. (We love Linear + Slack + Claude Design for this today.) Integration Design